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What is 159?
159 is a memorable, secure phone number that will connect victims directly to their banks
What must you do before contacting the Financial Ombudsman?
The victim must have raised a complaint/dispute with the bank and the bank have declined/refused before escalating the complaint with the FO.
If a victim is unsure how to contact the bank what would you say?
Contact the number on the back of your card.
What is the Financial Ombudsman contact number?
0800 023 4567
What is one way a business would be able to protect against chargebacks?
Contact their bank/payment provider and ask about secure card payment protection schemes.
What is the easiest way to stop your card being cloned?
Purchase an RFID (radio-frequency identification blocks the chip signal) shield wallet
Who do you report Money Laundering to?
HMRC online form and/or National Crime Agency SAR (suspicious activity report)
What are the participating banks signed up with 159?
Barclays, Bank of Scotland, Halifax, RBS, Ulster Bank, Santander, NatWest, Lloyds Bank, Starling Bank, Nationwide, Tide, Metro Bank, First Direct, Co-Op Bank, HSBC & TSB