Debit Card Category#1
What number should a client call to inquire on the status of a debit card dispute?
844-202-5070
What tab in client central can you view the clients IVR history, Including what they failed with?
Authentication
What phone number do clients call to set a pin number for their credit card?
888-886-0083
What annual fee applies to the World Elite card, and how can it be waived?
$195; waived after $60,000 annual spend
How long does the bank have to complete a dispute investigation?
45 days
What is the daily POS limit for debit cards?
$20,000
What is needed for a client to receive E-statements for Stifel credit cards?
A valid email address
In the After-Hours credit cards, What type of Fraud Strategy do you need to select for international travel notices?
51
What is the minimum number of transactions you should go over with a client in an EnFact case?
5
After how many failed IVR attempts will it lock the caller out (requiring a one hour reset)?
3
What department handles delinquent corporate credit cards?
Corporate Accounting
When a client calls in with fraud on their credit card (after hours) what should you do?
Block their card, and fill out the smartsheet for the credit card team
If an expiring debit card has had no activity in a rolling 12 month period, What happens?
A new card will not be reissued
What does response code 62-"Restricted Card" typically indicate?
EnFact case not properly closed or card not reset to Active
What program do Stifel employees log in to manage their Stifel corporate credit card?
Associate credit card portal
Which two credit cards do not show up on Wealth Tracker?
Corporate and Business card
How are renewal debit cards produced and how are they shipped?
New cards are produced at the end of the month (between the 30th and 31st) when the card is coming due on its expiration date. This can take 7-14 business days to ship via USPS.
What does response code 57- "TRANS NOT PERMITTED" mean?
Cardholder turned off the card in Card Hub
What must already be added for us to assist a client in making a credit card payment?
Stifel bank account or an outside payment source
What message will appear when a client has exceeded the daily transaction limit on their credit card?
Excessive Transactions-Pl