Product Knowledge
Which product offers 5% cash back if certain qualifications are met each monthly cycle?
Gold Cash Back
If a customers account number or check is compromised, What must we do as protection for our customer?
Restrict the account, then do a close/open
How often should debit card audit be pulled and completed?
Weekly!
What is the fee for a non-customer needing our notary services?
$6.00 per stamp
Which account gets free checks?
Secure Club Checking
Name at least 2 things to verify in Image Centre when negotiating an onus check that a non-customer is cashing.
Handwriting/Font, Signature, Date, Check Number
When filing a dispute for a customer, Who do we generally ask they attempt to contact first?
The Merchant
What is the amount of "Mark's rule" allowing employees to refund customers without needing approval?
$32.50
What is the minimum dollar amount and transaction amount to meet each month as one of the qualifications on our platinum and gold cash back accounts?
Minimum of $5, 15 transactions a month
If you are presented with a fraudulent check, What is the next step you should take?
Alert a lead/supervisor, Keep the check
When closing an account, What do we change the card status to so no future cards are sent?
Card status changed to " Hot-Lost"
What is the monthly fee for a customer to have a 2 signature restriction on their account?
$20.00
If someone does not meet the qualifications on our Platinum checking, what is the interest rate they will receive?
.05%
Who are approvers for International wires?
Denise and John
When a customer is submitting a mobile deposit, What sentence needs to be included on the back of their check along with the endorsement?
"For mobile deposit only at FLNB"
When is the $10 key deposited returned to a safe box customer?
At the time of closing, if both keys are returned.
What are the maximum debits that a customer can do monthly on a Money market and what is the fee/charge after?
6 debits monthly, $10 per transaction after the 6.
Name the 4 people who you will email in the event you believe a customer has been scammed?
Kelly, John, Brenda and Denise
What must a customer have to be eligible to open a Platinum savings?
Either the Gold Cash Back or Platinum Checking
If a customer opens a 10 x 10 Safe box June 1st, What would be the prorated rent amount we would collect the day the box is opened?
$43.75