OVERRIDES
When cashing or depositing a check what is the method used to verify them?
What is the "Z" method
KYC / CIP information must be obtained, verified and recorded when?
What is at account opening and/or adding signers
Without looking how do you add a debit card to apple wallet?
What is click checking-manage account- scroll to digital wallets.
What is question number five on the discover needs tool?
When is a MIPL prompted on TE?
What is between $3,000 and $10,000 in cash.
What are the two tool guides used to verify ID's?
What is I.D. Checking Guide/Foreign ID Guide
What four CIP is required to open an account?
What Is
Date of birth
Identification number
Name on government ID
Residential address
Customers can customize a repeating transfers from checking to saving through what feature on the app?
What is Auto Save
What is 30
How much does a stop payment cost?
What is $30
The system typically prevents the transaction from being completed?
What is "F" or fatal
What six KYC information is required to open an account?
What is
Establishing goals is a great first step to Financial Health. Help clients start to take action by creating a ______?
What is Long Term Goals.
What agent has same rights to transact on the account as account owner until is terminated, revoked or at owner's death?
What is POA?
1(800)-935-9935
A supervisor override prompts on TE. When looking through transaction history what should look for specifically for other written checks?
What is Compare the item to at least three previously paid checks (older than 45 days).
Due to what act requires an Unusual Activity Referral (UAR) to be completed when customer refuses to provide required KYC information?
What Is Bank Secrecy Act / Anti-Money Laundering
What are the two ways that clients can build and manage their credit through chase?
What is Credit Journey and Connected Journeys
for Home and Auto
Designated beneficiary (beneficiary, individual or non-individual entity) receives funds on death of account owner (special rules apply when beneficiary is under 18 at time of account owner's death?
What is POD
What are the three ways to invest?
What is private client advisor, personal advisor and self directed.
Individuals who perform overrides resulting in a policy not followed loss are assigned the loss and are subject to what?
What is Corrective action.
Under what act do we provide standards for customer identification when financial institutions open new deposit accounts we are required to obtain, verify and record information identifying each individual or business who opens an account with us?
What is the USA PATRIOT ACT
What are the four pillars of the chase wealth plan?
What is SPEND, SAVE, BORROW & PLAN.
What are the four steps to the relationship management cycle?
What is Engage Clients-Discover Needs-Tailor Advice and Solutions and Manage Opportunities.
What part during account opening do you learn about the most important financial goals for the client?
What is Discover Needs