CRA
This can be found on the Consumer Information Poster.
What is CRA Notice?
Window L
What is locking computer?
Dual Control
What is two colleagues staying together to complete a task?
Satisfactory score on BBQA
What is 90.1%?
90.1 and higher is Satisfactory
85.1 to 90% Needs Improvement
85% and lower Unsatisfactory
Tool used to help holds and deposits to multiple accounts.
What is the split deposit guide?
If a customer requests to view a printed copy of the CRA Public File it must be sent out within....
What are 5 calendar days?
- new accounts desks
- mortgage, AIS and Wealth Mgmt desks
- Teller Line Stations with both seating and a PIN Pad
What are Patriot Act signs
Arms length
What is the distance a colleague can be away from computer or cash without locking it ?
Required Tool used to prepare for BBQA
What is Mock Audit?
Cashier's Checks, Money Orders, Gift Cards
What are Monetary Instruments?
These 3 things need to be done if a customer asks to view the CRA Public file electronically.
What are?
Complete the request the same day
Remain with the customer
Follow the Computer Monitor Sharing Tip Sheet
1st half, 2nd half, two different colleagues, only, logged on envelope. Changed if colleague leave or compromised
What is the Kaba Mas master
Used daily, two badges required for access
What is the key minder?
Access to non-public areas
What is the visitor log must be completed.
customer documents waiting for Pick up in Teller Area
What is items held for pick up log required.
These are the 3 steps to find the CRA Public File.
What are?
Associated Central, community, bottom right section on this page
Required at each teller station and desks with computer
What is Robbery Response Pac
two colleagues, bag opened, cash counted, checks verified, deposit cash, complete online worksheet, email final settlement
What is processing ATM image deposits?
Reviewed, corrected, dates, times, who, documented, followed going forward
What is writing an action plan?
Required prior to completing cash audits on colleagues.
What is review Cash and Negotiable Tutorial, signed Champion Commitment.
Associated Banks current CRA Rating is.....and the year....
What is Satisfactory
What is July 16, 2018
Chelsey Latimer
Who is our new HR rep
Customer information or phone number, FedEx password, Operation Bulletin, statements, etc.
What is Confidential Information?
Low, Moderate, High
What are BBQA Risk ratings?
Associated Central, Products & Services, Branch Banking, Quick clicks
What is the location of CLIP forms?