Fees
Regulations/Products
Account Ownership
Cutoff times
Lingo
Branch Functions
100

How much is the NSF/OD Fee 

$35.00

100

Does a Simple Checking get free Allpoint ATMs?

No

100

What is a Rep Payee

A person who acts as the receiver of United States Social Security Disability or Supplemental Security Income for a person who is not fully capable of managing their own benefits, i.e. cannot be their own payee. The only funds that can be deposited into this account is the primary’s government benefits.

100

What is the ATM cutoff time?

8:30PM EST 

100

What does DDA stand for?

Demand Deposit Account 

100

What is a Notary and what are the requirements for receiving Notary services at a First Financial Banking Center?

A Banking Center associate that is authorized to witness signatures on documents.

Must be an First Financial Bank client, have valid identification, and both guarantor and the witness must be present at time of notarization.

200

How can a client avoid the $3.00 paper statement fee?

By enrolling in estatements or speaking with a branch to see if they qualify for a 1 yr waiver

200

Explain what Reg CC is 

Limits holds on checks deposited into a bank account, and requiring banks and other depository financial institutions to follow a uniform funds availability schedule in processing checks or drafts deposited into an account.

200

Name 6 types of account ownership

  • Individual
  • Rep Payee
  • Joint
  • UTMA
  • POA
  • POD
  • Trust 
200

How long can it take to fully investigate a dispute?

90 days 

200

What does ACH stand for?

Automated Clearing House 

200

What is required to open an Account at a Banking Center? 

One form of primary ID and one form of secondary ID.

300

How much is the fee for 5 or more statements

$25.00, or $5.00 per statement 

300

What is offered with Premier Checking?

Free cashier's checks / money orders  

Free incoming/outgoing domestic wire transfers              

Free 3x5 Safe Deposit Box (25% discount on other sizes)

300
Can a Rep Payee have Online Banking?

Yes.

300

What is the cut off time for a Banking Center?

When they close.

300

What is the difference between APR and APY?

APR reflects the simple interest rate over a year’s time, while APY describes the rate with the effect of compounding, or the interest on interest.

300

What is a Wire Transfer?

A method of electronic funds transfer from one person or entity to another with the destination (Internationally or Domestically).

400

What is the fee to cash an On-Us check for a non-client

$0.00

400

Which regulation restricts the number of pre-authorized, ACH, telephone, and online debit transfers of funds from all types of savings?

Reg D

400

When is a Trust Account created?

A Trust can be created during a person's lifetime and survive the person's death. A Trust can also be created by a Will and formed after death.

400

T/F - Provisional credit is provided for all disputes. 

False. if the transaction is outside of the 60 days timeline it will not get a provisionary credit.

400

What is an alternative word for Courtesy Cash?

Overdraft Protection 

400

What is required for a non-client to cash a check?

One form of valid government-issued ID (MUST have a photo).

500

What is the $19 fee charged for 

charge back 

500

Are money markets excluded from Reg D?

Money markets are not excluded and are held to the same 6 transactions per month without a fee 

500

What is a guardianship and who can conduct transactions?


The person or financial institution appointed by the court to handle the protected person's affairs is referred to as the guardian.

The Guardian is the only relationship that can transact on the account.

500

When are Snap Deposits processed throughout the day?

9:00AM EST, 12:00PM EST, 3:00PM EST, 6:00PM EST and 8:30PM EST.

500

What is the difference between a Money Order and a Cashier Check?

Money Order is essentially a prepaid piece of paper, similar to a check that you get in exchange for cash (cheaper and can be obtained at post office, Walmart, Western Union, convenience stores, etc.), $3.00 fee

Cashier’s Checks, similar to a money order, but is issued by a bank and requires a bank account (typically more expensive, but may be considered more trustworthy as they are backed by a bank) $5.00 fee

500

How many days does a client have to cash out/rollover a CD?

10 days