FRAUD
Multiple large withdrawals over a short period that dont match normal customer history
What is structuring?
If you are first one opening in the morning and you call another branch- that is known as
What is 'Round Robin'
If the customer wants to apply an amount to their loan principal, how do you run the transaction?
What is: Principal payment-no roll (7)
What key security features are on the $20 bill?
There are no shortcuts to quality
What is: Excellence
Online relationship asks for money or financial help
What is a romance scam?
Breanna requires your approval of $500 gift card.
What is- phishing. Report email by selecting: Report Phishing button.
What do you do to place a hold on a check?
What is click hold in XP and them do a CRM event to hold the check. Scan check to attach to CRM .
What president is on the $100 bill?
Who is Benjamin Franklin?
We approach everything with integrity, reliability, and confidentiality to build a trust of those we serve internally and externally.
What is: always do whats right
Who is in charge of the BSA Department?
Who is Bonnie Nelson.
What time does Sioux Falls Main location open?
What is 9:00 AM?
What 4 elements are required to be collected for CIP?
What is: Legal name, DOB, Physical Address, and TAX Identification #.
How many watermarks are on the $5 bill?
What is 2? To the right of the portrait of Lincoln, there is a large 5. To the left of the portrait, there are 3 smaller 5s repeated in a vertical line. You'll need to hold to light to see these.
What is: Excellence
A step taken to protect the customer when fraud is suspected:
What is- asking clarifying questions, educate the customer, or a credit freeze. Other options include: add a password and note on their CIF.
While strapping cash, the teller drawer stamp location should be placed specifically where:
What is "on the adhesive line" (strap must be positioned so that the amount of the strap is clearly readable on the side of the bundle)
You must call compliance for what type of alert?
What colors are used in the color changing ink on a $10 bill?
What is "From copper to green"
If you tilt the $10 note, the 10 at the lower right-hand corner of the note will change colors. The 2004 style will change copper to green when tilted. For the 1996 style it will change from green to black.
If you hear it or see it, its yours.
What is: proactive.
Tellers are the first line of defense against fraud
What is true?
Who should you email if you forget notes on a non-hold check?
Who is: Jennifer Thoreson, Kim Steffes and cc Jennifer Williams
Who can enroll in OLB and who cant?
Who is:
POA can enroll.
Signer cannot enroll.
What was the currency used during the Civil War?
What are greenbacks? A fiat currency declared legal by congress to help fund the civil war.
Look for opportunities to be PREMIER in the sight of others?
What is: Eager to serve