Telebank
True or False:
Option 7 of Telebank, the customer service representatives are on call, 24/7 including Sundays.
What is false?
M-F 7Am - 9PM
Saturday 9AM - 4PM
Sundays are closed
What type of tutorials are provided on the Pioneer Bank website?
Online Banking, Setting Alerts, Naming Accounts, Hiding Accounts, Pay People, Bill Pay and turning your debit card on and off.
What is the standard limit on paper checks per business day and what is the standard limit on electronic payments per business day.
$25,000 paper checks
$2,500 electronic
$7.00 Fee
The fee that is charged when a secondary account is used to cover an overdraft in a primary account
True or False:
Telebank gives you the option to select the language of English or Spanish.
What is True?
The maximum length of time that statements are available online for customers.
What is 12 months-remind customers to print statements
Pioneer to Pioneer
True or False
There is a $2,500.00 per day limit when you transfer money between your Pioneer Bank Accounts.
What is false
No Limit
True or False
If a deposit is made the same day an overdraft occurs in an account that has a dynamic transfer set up, the dynamic transfer will not sweep.
What is false..
The system recognizes that an overdraft has occurred and will automatically make the transfer regardless if a deposit has been made
True or False
You can choose option 3 for assistance with Online Banking, Mobile Banking and Bill Pay.
False
What is option 2
True or False
on Horizon, when reviewing the estatements option, if the box is unchecked, that means paper statements are turned off.
What is false.
Paper statements are turned off if the box is checked
The maximum dollar amount for mobile deposit
What is $1,500.00
If a savings or money market account is used as overdraft protection on a checking account, it will still sweep if there have been more than six transfer per monthly cycle...
What is false?
It will not transfer
True or False
Telebank is a 24 hour automated phone service so that means that when you transfer from one account to another, it is credited immediately...
What is false?
True or False
We are allowed to set up customers to receive their statements electronically thru online banking
What is false? They must accept the disclaimer for e statements autorization
The Maximum Monthly Amt for transferring funds bank to bank for a new customer.
What is $5,000.00
True or False
If there are no funds in the account that is being used as overdraft protection for a checking account, a $35.00 fee will apply.
What is true.
True or False
Telebank allows you to access your loan balances?
What is false.
Tue or False
Customers can receive their loan statements electronically
What is true but we do need to send in a ticket to the loan department
The maximum monthly amount for bank to bank existing customers.
What is $25,000.00
True or False
You can use a CD as overdraft protection on a checking account.
What is false