Stop Payments
What types of stop payments do we offer? (2 answers)
Check
ACH
What is the fee for a relationship transfer?
$2.00
What information should be entered in Candescent to search for a personal profile?
Social Security Number
What 2 pieces of information can be used to access the customer's account in Silverlake?
Account Number
Social Security Number/ TaxID
What is BankPlus's routing number?
065301948
What is the fee for a stop payment?
$36.00 Non-Refundable
What transfer methods can be used for a customer to avoid the $2.00 transfer fee? (3 answers)
Online Banking
CallPlus
Branch
What is the password length criteria requirement for online banking?
8- 12 characters
What else should be provided by a customer that provides their social security number during verification?
Name
Account Type
Previous Deposit
What specific piece of information must be provided by a customer requesting to active a wallet pay?
Account Number
What is a company ID that prevent us from being able to process a stop payment?
950000000
What is the cut-off time for same day online banking transfers?
8:00 p.m.
What information should be used in Candescent to search for a business profile? (3 answers)
Username
Phone number
Email Address
What else should be provided by a customer that provides their account number during verification?
Name
Last 4 digits of the social security number
Previous Deposit
What is maximum temporary increase amount that can be done in CEC on a POS transaction?
$10,000
14 days
What is the daily limit on a non-relationship transfer?
$500
Who is the person designated to manage the online banking for business accounts?
Company Administrator
List an ownership that we do not assist of the phone.
Beneficiary
Power of Attorney
What is the maximum timeframe a travel notation can be placed on an account?
60 days
What is a transaction type that we are unable to place a stop payment on?
Debit Cards
BillPay Items
Name a type of account that we are unable to complete a transfer for in CEC.
Fiduciary
What are the 3 account ownerships that have access to eBankPlus Personal?
Primary
Joint
Custodian
List 5 ownerships that can be assisted over the phone.
Primary
Joint
Custodian
Authorized Signer
Guardian/Rep Payee
Trustee
What options must be select in CallPlus for merchant verification?
Option 1 and Option 5