Bankruptcy Random
What must be included in a notation if call is related to bankruptcy?
What is the Scenario being followed
True or False: The Bankruptcy Card can be blank and still filled out.
What is True.
If no details, the already filed box should still be checked if using bankruptcy card
True or False: Draw should be locked on Installment loans if interaction is bankruptcy.
What is False.
Draw is locked on Line of Credit
True or False: Customer is Scenario 1 for Bankruptcy, can you still attempt to collect on the past due balance?
What is True.
If no attorney is retained or filing process started; the balance is still able to be collected on.
True or False: An unsecured 3rd party can advise of bankruptcy filing.
What is True
True or False: Customer calls to advise bankruptcy has been filed however account has been sold. The next step is to submit a complaint.
What is False.
CNU no longer collecting on sold accounts. You would provide the debt buyer information to the customer.
True or False: The collection status should always be updated to "Bankruptcy" after every interaction.
What is False.
Collections status is only updated based on the Scenario being followed.
True or False: Locking draw should only be done for Scenarios 2 through 4
What is True
If a customer provides "this"; Scenario 4 will always be followed. What am I?
What is the Case #
When can a refund related to bankruptcy be escalated?
What is if CNU debit on or after confirmed filing date.
Customer confirms filing bankruptcy; yet does not want to include CNU in filing. What Scenario am I?
What is Scenario 2
True or False - The "Already Filed" box must be checked if following Bankruptcy Scenarios 1 through 4
What is False.
It is only checked for Scenarios 2 through 4
True or False: The Draw is be to locked for all Bankruptcy Scenarios (1-4)
What is False
Unsecured call states “I filed bankruptcy, talk to my lawyer” and disconnects. What scenario am I?
What is Scenario 4
True or False: If a bankruptcy has been "discharged" but has a outstanding balance on the account; they are able to reapply for a new loan.
What is False.
The balance must reflect $0 if discharged in order to reapply
You are given a case# and the account reflects a payment is due tomorrow. What do you do?
What is cancel the payment and escalate to gurcol_lead@enova.com.
Customer has question related to bankruptcy which is already in a confirmed bankruptcy status. What do you do?
What is escalate to gurcol_lead@enova.com
Based on the question; a leader will need to create a Jira ticket for the bankruptcy team to follow up on.
True or False: Does an SM have to lock the draw for bankruptcy?
What is False.
Everyone has access to lock draw
Unauthorized party states has filed Bankruptcy yet gives no other information. What Scenario am I?
What is Scenario 4
True or False: To escalate bankruptcy requests such as refunds, filing, or disputes; you would use the complaint activity code "Complaint New: Required Escalation to Manager"
What is False.
Majority of requests related to bankruptcy will be escalated to gurcol_lead@enova.com for review and sent to bankruptcy team.
True or False: A power of attorney is required if an attorney calls to discuss a case# or provide bankruptcy for a customer.
What is False.
True or False: Can the Bankruptcy card be filled out after the Collection status is updated?
What is False.
If updated after, it could still trigger an email and/or call to the customer (based on the scenario being followed)
True or False: Draw can be unlocked before and/or after bankruptcy notice or filing.
What is False
Secured call person states "talk to my lawyer" then disconnects, what Scenario am I?
What is no Scenario
What is a bank statement containing 3rd party & Customer Name with CNU debits