724DTV
Where can you find the username for the 724 Downtime Viewer?
The 724 Access Downtime Viewer log, Downtime binder or the 724 Access Downtime Viewer tipsheet found on the Downtime site on Banner Connect.
What do you do when you experience Cerner slowness or freezing?
Restart computer, check the IT Communication Center on the intranet, and call the IT Service Desk
Where can you find the online Downtime forms and resources site?
Banner Connect Downtime Readiness site
Who is ultimately responsible for your Unit's/Clinic's downtime readiness?
Me
When is the Cerner upgrade scheduled maintenance?
Monday night, April 15th, starting at 9:30pm AZT and be complete on Tuesday, April 16th at 5:30am AZT
What is the 724 Downtime Viewer password at most Banner facilities?
Downtime724!
What is Cerner Read-Only?
A read-only environment available on all computers that replaces Cerner production during a downtime
What is the site called where you can check for current issues with Cerner or any IT application?
IT Communication Center
True or False: In the event of a downtime, you should start documenting on paper only if Cerner is not back up in 4 hours.
False.
Paper documentation should start immediately.
Will Cerner Powerchart be available for documentation during the upgrade?
Yes
True or False: The 724 Downtime viewer should be checked every 24 hours for accuracy
False
It is recommended to check the 724 downtime viewer every 12 hours.
Will Cerner Read-Only be available during every Cerner scheduled or unscheduled downtime?
No.
The deployment of Cerner Read-Only will be communicated in the IT Communication Center. The data will only be as current as the time the production environment was copied.
True or False: The Electronic Health Record Downtime Guidelines policy #626 can be referenced for what to do if a downtime occurs
True
Along with policy #627 Electronic Medical record downtime disaster and #579 724 Access Downtime viewer. These policies are currently under review and will be combined into one policy for your convenience.
How often should the documents and forms in the Downtime Binder be updated?
Monthly, or when you are aware of updated information
How long will there be an interface delay due to the upgrade?
90 minutes
What is the first thing to check once you are logged into the 724 Downtime viewer?
Correct patient census
True or False: A nurse needs to enter a note into every chart indicating an EHR downtime and approximate dates and times.
True
How do you know which ancillary departments need downtime requisitions, faxes, or phone calls during a downtime?
Use the facility communication grid posted on the Banner Connect Downtime site
True or False: The bedside nurse is responsible for all of the absolute information recovery.
False
Medical imaging, respiratory, pharmacy and lab will also be responsible for the recovery of orders.
Name 2 interfaces that will be impacted by the upgrade.
ADT/MS4, PACS, Lab, BMDI/Vitalslink, Pyxis, Capacity Management
Results will queue and deliver after the delay
True or False: There is no need to open a chart in the 724 Downtime viewer to confirm the accuracy of the data.
False.
You need to open at least 1 or 2 charts to verify current data like labs or vital signs have pulled in.
If Cerner is down and a provider needs to write a prescription, what does the provider need to include on the prescription paper?
"EPCS System Not Operational"
What is the phone number for the IT Clinical Support Desk?
602-747-4444, option 3
What needs to be entered into Cerner after a downtime?
Per policy 626, absolute information must be recovered and entered into the EHR. Refer to the policy and appendix A for a complete list. Things that are included are orders, medication administration, intake forms, central line/catheter insertion or removal, patient intubation/extubation, sepsis alerts, IPOCS, and vitals.
True or False: Bridge Medical and Clairvia will experience a complete downtime
True.
Bridge Medical will be down from 9:15pm AZT to 11:15pm AZT.
Clairvia will be down from 9:30pm AZT to 4:30am AZT. Acuities will require up to 12 hours to catch up once restored.