The Role and Organization of B&C
The delivery of food service in other areas or even other locations.
Catering
At a banquet, which back of the house employee is in charge of cleaning and maintaining wares and equipment?
Steward
A sales associate is calling past customers who have had functions at their facility. This is an example of which type of call?
Warm
Before guests arrive
A setup in which guests purchase their own drinks.
Cash bar
A large gathering of people consuming food and beverages for the purpose of a ceremony or event
Banquet
A company is hosting a banquet and they need special décor. Who would be responsible for this?
Production
A follow-up written communication that describes the terms mentioned in an initial discussion is a(n)
Letter of agreement
At a formal event, the head table has eight seats. Where should the host sit?
In the middle
An agreement in which hosts are billed for the stated minimum count even if actual counts are less.
Guaranteed guest count
Which department is responsible for booking banquets?
Sales
Which position works with cleaning products and has to be familiar with Occupational Safety and Health Administration (OSHA) regulations?
Environmental services attendants
A member of the sales staff is calling all local businesses to see if they are interested in booking holiday parties at the hotel. These unsolicited invitations are known as...
Cold Calls
The Keiser family is hosting an international conference. In the banquet hall, three flags will be displayed. Where will the United States flag be positioned?
In the center of the two other flags
Food might be ready in the kitchen but cannot be served until the event is ready for it. The staff must communicate in a professional manner and work together to provide the best guest experience.
Timing
During a banquet, there appears to be a problem with some of the dining room floor staff. Who is likely to handle this situation?
Captain
Responsible for the bulk of the hands-on labor associated with setting up and executing events, also oversee beverage inventory, proof of age checks, and sometimes cash handling.
Servers and bartenders
Calendars that include all events or functions in all meeting spaces at a property are called a(n)
The function book
A formal rules that should be followed to ensure proper etiquette at events such as religious ceremonies and military events.
Protocols
What is a guaranteed guest count?
The stated minimum number of attendees for an event
These positions may be involved in sales, but they primarily focus on the logistics of planning and executing events.
Event planner
On occasion, an event planner might need to provide services not available within the hotel or banquet facility. Who would normally provide these services?
Outside vendors
Which document will sales associate use to communicate to the kitchen manager about the necessary food and beverages needed for the event?
BEO
A meeting held after an event to determine what did and did not go well.
Post-event debrief
A planned-for amount of extra guests to serve as a cautionary buffer. As a general rule, a banquet kitchen is prepared for a 5 to 10 percent planned overage.
Planned Overages