Steps of Service
What does the T in the Steps of Service stand for?
Timely Greeting
What is the proper process for storing wine once opened?
-Red wine must be stored at room temperature, not to exceed 75°F and White wines are stored at 34°F-38°F.
-Use Vacu Vin stoppers for all wine poured by the glass.
-Wine Labeling (Back label) Using silver or black sharpie, day of date opened/last day fresh. Time opened. Bartender initials.
- Wine Shelf Life is 72 hours (3 days) opened using the Vacu Vin system. All open white wine must be refrigerated to ensure freshness.
Do we allow for visual age validation?
No, we ID every guest - no exceptions.
What does W.A.R.R stand for?
Write it down, ask the right questions, repeat it back, review and ring it in right!
Online on our TacoMac.com site.
What does the M stand for in the Steps of Service?
Maintain the Experience
What is the standard liquor pour for cocktails such as rocks and base recipes.
Examples: Rum and coke, Screwdriver, Scotch neat.
1 1/2 oz
Can you be held liable if a guest is overserved and causes an accident?
Yes, you can serve jail time and will have trouble with employment opportunities in the future.
What do the Five F's stand for?
Food, Friendly, Financial, Floors, Facilities.
Can we certify any menu item to be gluten free?
No, we only offer a gluten free bun and gluten free chips.
A guest notifies you that it is their first visit, what are your next steps?
Welcome them and grab a manager. What does a manager give them?
Why do we use a jigger to measure all liquors, syrups, juices, and mixes?
Ensures each cocktail is made with consistency, balance, and has the correct flavor profile.
What areas do we check on an ID to verify age?
Birth date, expiration date, and photo validation.
What are our four pillar values in the winning plays playbook?
Honest and Forthcoming, Friends that are Family, Approachable and Authentic, Locally Minded and Connected.
When can the lunch items be ordered?
until 3:15 pm!
When does the Guest experience start?
The moment they enter our parking lot!
Martinis, Manhattans, and Old Fashioned
What are the signs of intoxication?
Slurred speech, difficulty walking, change in behavior, aggressive or overly emotional/affectionate behavior, poor coordination
What do we give to our first time guests?
A $5 off bounce back card and a manager table visit.
What ingredients are in our Jalapeno Bacon Cheddar eggrolls?
Cream cheese
Bacon, chopped
Pepperjack, shredded
Cheddar, shredded
Green onions, chopped
Poblano relish, prepped
Rice wine vinegar *bonus points!!
What are 3 ways to personalize a guest interaction?
Ask if they are celebrating anything. Learn something about the guest. Learn their name.
A glass could be considered NOT “Beer Clean” in what following scenarios:
-Too much soap can leave residue inside the glass.
-Too little soap did not get the glass clean enough.
-Too much sanitizer can leave residue inside the glass.
-Dust and debris have collected in the glass.
-Water in the dishwasher was not hot enough during cleaning.
-Glass was used for other types of drinks, ex: sodas, liquors, or even mixing with the glass.
A guest is clearly intoxicated, but asking for another drink. What do you do?
Grab your manager. You do not implicate yourself or potentially put yourself in danger.
A new team member misses key details when taking a guest order. Do you coach in the moment or wait until you are at the POS?
Coach in the moment.
What seasoning options should you ask guests for the preference when they order Salmon?
Cajun, Plain (S&P), or new dry rub Chesapeake Bay.