IOS
What are the 3 Ingredients of Service
ALOHA
KNOWLEDGE
TIMELINESS
What is our new Well Tequila?
Astral Blanco
Describe our Shrimp Cocktail
Michelle to decide if worthy of the points
What brewery is the Talk Story Pale ale from?
Kohola Brewery
What ingredient of service does the Lei symbolize?
ALOHA
What ingredient of service does the Mai Tai symbolize?
KNOWLEDGE
Hibiki Harmony is a 12-year Whisky?
FALSE
What sauce comes with the Seafood Potstickers?
What sauce comes with the Kalua Pork Potstickers?
Guava Plum Sauce
Ponzu Sauce
Lavaman Red Ale has what kind of body? Light, Medium, or Full?
Full-bodied
What ingredient of service does the Hula Pie symbolize?
TIMELINESS
What does 20/10/5 represent?
20 feet – stop what you are doing/any personal conversations
10 feet – make eye contact and smile
5 feet – engage in a verbal greeting
Astral Blanco is made with what type of agave?
100% Blue Weber Agave
What 2 sauces come with the new wings?
Lemon Pepper Garlic & Honey Wasabi
The Guava Lava from Paradise Cider has flavors of what 2 fruits?
Guava and Strawberry
What does 2-2-2 represent?
Why is it important?
To ensure guests’ satisfaction, we strive to have our employees check back, greet guests, and/or reset tables within…
2 Sips
2 Bites
2 Minutes
This allows a proper amount of time for guests to evaluate their level of satisfaction and maintain our standards of communication.
What is the difference between "suggesting" an item vs "recommending" an item?
*Verbally suggest and recommend something*
Suggest - popular items
Recommend - favorite items
Pau Vodka uses what fruit during fermentation?
Maui Gold Pineapples
List all of the ingredients in our Bacon Tomato Spinach salad and the name of it's dressing
Bacon
Red Onions
Cherry Tomatoes
Hard Boiled Egg
Yuzu Vinaigrette
A Kolsch is a cross between what 2 types of beers?
Ale and Lager
Verbally "Tour the Menu"
Michelle to decide if it is worthy of the points!
The statement below is known as:
In Hawai‘i we greet friends, loved ones and strangers with Aloha, which means with love.
Aloha is the key word to the universal spirit of real hospitality, which makes Hawai’i renowned as the world’s center of understanding and fellowship.
Try meeting or leaving people with Aloha. You’ll be surprised by their reaction. I believe it and it is my creed.
Aloha to you,
Duke Kahanamoku
Duke's Creed
List all of the ingredients in our Lychee Martini
Lychee Puree
Lemon Juice
Fresh Pineapple Juice
Describe our Ahi Crudo in an enticing manner
Michelle to decide if it is worthy of the points
Name all 4 new beers (name and type) + their brewery
*hint: 3 beers and 1 cider
Talk Story Pale Ale - Kohola Brewery
Pop Top Kolsch - Kalihi Beer
Lavaman Red Ale - Kona Brewery
Guava Lava - Paradise Cider
What is the purpose of having the IOS?
The IOS are strategies and tools to help us achieve our mission statement.