KPIs
This KPI is the % of contract produced from program start to end date
Barbie, what is...
Fulfillment
This many PQRVs need to be filled out if an RPM, TM, OM, and DOO support Launch in person
Barbie what is...
4
This KPI is a measured score on whether the district would refer us to a nearby customer. Measured by % of promoters minus % of detractors.
Barbie what is...
NPS
BONUS: What is considered a detractor score?
The Fulfillment KPI target is above this percentage
Barbie what is...
99%
This KPI is the % of floaters who are not allocated into a missed shift
Barbie what is...
Unutilized Floater %
This NPS score reflects a promotor score
Barbie what is...
9 or 10
BONUS: This NPS score reflects a passive score
This KPI is described as: all 5-6 hr shifts w/out meal waivers are scheduled, the full break time is enforced. All 6+ hr shifts have meal breaks scheduled, the full break time is enforced
Barbie what is...
Meal Break Compliance
The Unutilized Floater KPI target is less than this percentage
Barbie what is
8%
This KPI is the % of active coaches (worked a shift) who voluntarily left Elevo
Barbie what is...
Coach Attrition
Sami's DOO Region, BARBIEZ, has this many Field Ops and C&T fulltime staff (including Sami)
Barbie what is...
20