Site Success
This NPS score reflects a Promotor Score
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9 or 10
The acronym DIP stands for this
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District Improvement Plan
BONUS: Who owns the DIP?
This is the Budget for "Principal Gifts", per site, per year
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$45
This Active Site Health Score requires a SIP
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a 3 or less
This NPS score reflects a Passive Score
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7 or 8
The SIP is one of three Customer Success Systems. These are the other two
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Partner Success Journey & Active Site Health Scores
This Active Site Health Score reflects the following sentiment:
Overall, the principal or school staff is not happy with our services at this time
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2/5
These 3 parts make up the Action Plan in a SIP
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Action Item, Responsible Team Member, Due Date/Timeline
For Programs without a Site Manager, this replaces the Second Step in the PSJ called "Drop Ins"
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PQR-V assessments
BONUS: For programs with a Site Manager, we use:
These are the 2 different options for a SIP type
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Reactive SIP & Proactive SIP