Service systems
A service system is...
Dynamic, with multiple actors integrating resources.
Service networks evolve through...
Knowledge, technology, culture and business and society
Truth or False.
A service ecosystem is customer-centric
False, non customer-centric
Viability, complexity and survival
Service systems are determined by?
A service network is...
Networked service systems, several service systems are interacting.
Elderly related to family, community, government, insurance
An example of a service system is...
Elderly person as resident in elderly care home
Technology are the...
Key resource of capabilities.
A service ecosystem is...
Integrated service networks, a System of resource-integrating actors, connected by shared institutional logics and mutual value creation through service exchanges.
Ability to adapt to a changing environment by identifying how to satisfy the needs and expectations of stakeholders
Viability
Speed of spreading of ideas and the change and formation of service networks=
Culture
A service ecosystem is good for...
Value co-creation in real-time contexts
Survival is the..
Relational harmony, people-centred, value co-creation
Examples of a service network are
People related to the elderly care home, doctor, physiotherapist