BarkBox
A classic BarkBox contains this many bags of treats.
What are two bags of treats!
The Happy team started in Columbus ___ years ago.
What is 3 years ago.
Aside from using the pup & human name in every interaction, you should also do this at the beginning of your conversation.
What is introduce yourself.
A customer's pup just ripped all the toys in the box & one last month.
What is offer Super Chewer & send out 4 new toys.
This is our mission.
What is to Make Dogs Happy.
If a pup tears up the toys but enjoys softer toys, this type of box would be best for them.
What is More Durable Classic box!
True or False: Calling off counts as an occurrence.
What is True
Name this action:
Taking care of the customer’s initial inquiry and any further needs.
What is First Contact Resolution
Barney dove right into this month's box. He is allergic to chicken & ate all the chicken treats.
What is mark allergy friendly box, send out new treats & handwritten card.
Our toys & treats are in this amazing store all over the US & online.
What is Target.
True or False: All plans are paid upfront, in full.
What is false. Plans are billed monthly unless you opt-in to pay upfront, in full.
This is the email you email if you are having problems or questions about your schedule.
What is schedules@barkbox.com
We love to _____ & ______ customers by providing BarkMagic.
What is surprise & delight.
A customer calls in crying because she just got fired & has to cancel her BarkBox immediately.
What is offer her a month (or two) for free until she can get back on her feet.
Approximately ____ people are on the Happy Team.
What is 200+ people.
The official shipping date is the ___ & the renewal date is the ____ of the month.
What is the 15th & the 3rd.
Our expected Contacts Per Hour (CPH) is this range of numbers.
What is 10-15 contacts per hour.
A customer sends in a photo of their pup to us so we send it over to this queue.
What is the Artist Queue
Tonya takes to social media & posts that BarkBox was the reason her dog lived longer than expected. She had to put down her sweet Chance today due to cancer.
What is reach out, send flowers & a handwritten card.
We serve customers on these channels. (there are five)
What is email, chat, text, phones, & Facebook messenger.
We offer a fluff-free guarantee with these boxes.
What is Super Chewer
Our Happy Team Values are: Servant's Heart, Collaboration, Accountability & _______
What is Humility
A customer is upset about their box being lost for 3 days. We can pick out a box to reship by looking at the ________ _______
What is the Monthly Guide.
There have been multiple problems for this customer:
Durability, billing & shipping issues. She writes in telling us we are a horrible company run by a bunch of idiots. She wants her account closed immediately.
What is make everything better... :)
We have a zero tolerance policy on this in the office.
What is negativity.