What kind of barrier?
I have a hard time with bright lights; I can't concentrate or I become anxious
Mental Health/Health
I can't use public transportation because of where I live - routes don't go near me or near to where I want to go
taxi chits, car pools
I don't know why I have to share all these details about myself just to attend this program
Education about privacy and confidentiality, why we need certain information
I'm afraid to go to new places and don't like being around new people
Free tours of facility, transition programs, meeting with instructors ahead of time
I want to attend programs but my medications often make me drowsy or too tired to attend
Offer different times of programming, flexibility
Other people talk about me behind my back, no one else here looks like me and I feel out of place
Discrimination
I can't afford membership/registration fees for the program or class I want to attend
subsidies through community programs, payment schedules
During the class, some other participants make fun of me for what I'm wearing and the instructor does nothing about it
Anti-stigma and anti-discrimination policies and education
I can't give feedback on my experiences at the facility or in the program because there are no feedback methods available
Offering response cards by the front desk or in the hall for anonymous responses
I'm too anxious and afraid of taking public transit but programs I'm interested in are often during times where no one can drive me
Offering taxi chits, assessing program offer times, set up a drive-share
I want to know what programs are available in my community, at what times and rates, but I can't find information like that easily
Communication
I don't have proper footwear to take part in the activities I want to, and can't afford to buy them
Second hand shops, maybe the centre offers used items?
When I enter the facility, the person at the front desk never says hello to me, but will greet all the other participants
Regular staff reviews to ensure standards and expectations are being met
I have a hard time completing registration forms, they ask a lot of questions and can be confusing
Forms/paperwork with straightforward, plain language
I worry about triggering a panic attack while exercising - sometimes a faster heart rate does that
Encouraging a "go at your own pace" style, take frequent breaks, create a quiet place rest spot
I can't afford to attend the program I want to go to
Economic
I'm afraid to pay a substantial fee - my health fluctuates and I end up wasting money because I can't attend all the classes
potential pay-as-you-use options, clip cards
How I do know that everything I share with this organization is being kept safe?
Written procedures about where private information is kept and how it is kept secure
I can't find information on what is available, how much it is, when things are offered, and am becoming frustrated - it's like the information is hidden
Outreach strategies, public postings, schools, libraries, coffee shops
I'm overweight and get tired easily, also, I don't feel like I can move my body the way I want to and it's embarrassing
Encourage an 'all abilities' and 'all bodies' welcome environment, offer alternatives as needed without making a big deal out of it
I want to take part in recreation programs but I don't trust where they keep my information or why they need to know all those details
Privacy
The "free program" options are very limited and don't match my interests
Work with the facility/instructors to suggest other potential programming
I'm offered a few options about how to make this program work better for me, but no one actually asks what I need or what would be useful
Maintain awareness and implications of using certain words and tone of voice, don't offer without asking first
I need to have a support person with me but I don't know if this is allowed or not so I often just don't bother registering
Screening ahead of time for communication and support needs, ensuring it is known that all abilities and persons are welcome
I suffer with depression and can't always attend weekly sessions, no one seems to understand that and I'm wasting a lot of money
Pay-as-you-go set ups, clip cards, no pressure or judgment environment