Platform for Employee Engagement/Sentiment, generally found on the front page.
What is EJS/ Employee Job Satisfaction Survey?
100
Good Morning, Thanks for Calling USAA, This is ......., How May I serve you today?
What is a Proper Phone Greeting @ USAA?
100
Sgt Mason is moving into an apartment and looking for Renters Insurance.
What is Property and Casualty?
100
Donna
What is the name of my Basic Facilitator/Instructor?
200
The mission of the association is to facilitate the financial security of its members, associates and their families through the provision of a full range of highly competitive financial products and services.....
What is The Mission of USAA?
200
Platform for Time Entry, Personal Information (i.e. Emergency contact, job history, etc)
What is One Source?
200
Enterprise Call Assistant
What is the Call Transferring Tool?
200
Tech Sergeant White requests a quote for Life Insurance.
What is Life and Health?
200
Stuart Parker
What is the name of our CEO?
300
1922
What is year USAA was founded?
300
Online (intranet) Directory Assistance.
What is A-Z index?
300
General Jones; Sergeant Brown; Dr. Greene
What is How we Address Our Member (Rank/Title Name)?
300
Dr. Brown is looking for a mortgage loan
What is Banking and Lending?
300
Carl Liebert
What is the name of our Chief Operating Officer (COO)/Executive Vice President (EVP)
400
"Going Above For Those Who Have Gone Beyond"
What is Our Brand Promise?
400
Database within Connect that provides specific, useful information, business rules and procedures. Also known as our Bible or SOP.
What is Knowledge Delivery or KD?
400
Validating the Member on the Phone (i.e. passwords, verifying personal account information, when appropriate).
What is the Authentication Process?
400
Mrs. Marshall is planning their anniversary trip and curious about USAA's services.