Trade Terms 1
All communication that does not use words. This includes appearance, personal environment, use of time, and body language is called?
Nonverbal communication
What is an example of communication noise?
The sender is not specific
A list of book chapters or sections, usually located at the front of the book is called?
Table of contents
An instructional document that contains information that a reader needs to know to carry out a task or a series of tasks is called a(n) ________?
Textbook
A written order by the owner of a project for the contractor to make a change in time, amount, or specifications is called?
Change orders
A process that involves respecting others, listening to what is being said, and understanding what is being said is called?
Active listening
What is not a barriers to listening except?
Posture
An alphabetical list of terms and definitions is called?
Glossary
The ________ is located at the front of a book?
Table of contents
Information shown as a picture or chart. Graphs may be represented in various forms, including line graphs and bar charts is called?
Graphs
A person’s facial expression, physical posture, gestures, and use of space, all of which communicate feelings and ideas is called?
Body language
It is considered rude and unprofessional to talk on the phone in front of co-workers, supervisors, or customers.?
True
The type style used for letters and numbers is called?
Font
What is the first step of the writing process?
Prewriting
Informal written correspondence. Another term for memorandum (plural: memoranda) is called?
Memos
Legal documents that allow a task to be undertaken is called?
Permits
What is not example of nonverbal communication?
Jargon
Written lists that identify deficiencies requiring correction at completion is called?
Punch lists
What is not a characteristics of good writing?
Complex
Signatures that are used to sign electronic documents by capturing handwritten signatures through computer technology and attaching them to the document or file is called?
Electronic Signatures
An alphabetical list of topics, along with the page numbers where each topic appears is called?
Index
_______ is the process that involves respecting others, listening to what is being said, and understanding what is being said?
Active listening
Large, vertically aligned dots that highlight items in a list is called?
Bullets
Texting and email are the safest forms of communication?
False
Letters and numbers that lean to the right rather than stand straight up is called?
Italics