Speaking
If the content of a speech or conversation is technical in nature, including lots of data such as numbers, be sure to
take notes!
Non Verbal
What is a list of book chapters or sections, usually located at the front of a book?
What is a table of contents
Which two text presentations can be used to signify a title or formal name?
What are Italics or underlining
When is the best place and time to give assembly instructions to the team?
In a quiet place when they are fresh and not too tired
About how much eye contact should you shoot for while listening?
50-60%
What is the name for a source of detailed or specific information placed at the end of a section, chapter, or book?
What is an appendix
What is the name for a written list that identifies deficiencies requiring correction at completion?
What is a punch list
What of the following is banned in some workplaces because it can cause wasted time, accidents, and the theft of intellectual property?
Cell phones
Name at least two of the four barriers to listening
What are Emotion, Boredom, Distractions, Ego
What are two methods for presenting information text and numbers that can be read and understood at a glance?
What are the journalist's questions?
Who? What? When? Where? Why? How?
When making a telephone call, start by
What is ... introducing yourself and the company
What word means "specialized terms used in a specific industry"?
What is jargon
What is the name for an alphabetical list of topics with page numbers where each topic appears?
What is an index
What newer technological tool is allowing for some forms of electronic documents to be legally binding?
What is an electronic signature
What should you do at the end of an informative work conversation in which you are the receiver of the information?
What is paraphrase the information back to the sender
What are three stages in two-way communication?
Sender sends a spoken or written message through a communication channel to a receiver.
Receiver figures out what it means
Receiver gives the sender feedback or asks for more information
What is an alphabetical list of terms and definitions
What are the five stages of the writing process in order?
1) prewriting 2) rough draft 3) Walk away from it 4) Revise and Edit 5) Proof Read - usually ask someone else to do it