Conflict & Collaboration
This type of communication invites mutual respect and problem-solving.
What is collaborative communication?
This is where you record the client’s reported symptoms in SOAP notes.
What is the Subjective section?
This type of insurance is mandatory for massage therapists in Manitoba.
What is professional liability and malpractice insurance?
This type of care focuses on the client’s needs, goals, and preferences.
What is client-centered care?
This mindset, compared to a sprint, is how most Canadian millionaires build their wealth.
What is a marathon mindset?
This process involves thinking about your own biases and how you respond under stress.
What is self-reflection?
This part of the SOAP note includes what you observe and assess during treatment.
What is the Objective section?
This term describes adhering to laws, ethics, and regulations in massage therapy.
What is professional compliance?
This is the ongoing process of explaining treatment and getting agreement before proceeding.
What is informed consent?
Only 6% of millionaires in Canada acquired their wealth this way.
What is inheritance?
This is what you should seek in a conflict to build a resolution that works for both parties.
What is common ground?
This provincial act protects clients’ health information in documentation.
What is PHIA (Personal Health Information Act)?
This is the province in your exam that is not regulated for massage therapy.
What is Manitoba?
This professional term describes when a client develops emotional feelings toward the therapist.
What is transference?
This is the most common reason people fall into debt.
What is excessive spending?
These non-verbal signals, like eye contact or facial expressions, support your spoken words.
What are non-verbal cues?
This communication skill involves repeating a client’s words in your own way to show understanding.
What is paraphrasing?
This background check is required under the Private Vocational Institutions Act.
What is a criminal record check?
This kind of contact must be addressed with empathy and professionalism if it happens unintentionally during treatment.
What is accidental or incidental touch?
These three factors most affect your credit score.
What are payment history, amount owed, and credit history length?
This skill helps de-escalate conflict and shows you’re paying attention without interrupting.
What is active listening?
This is the reason why clear, simple written language is better than technical terms in documentation.
What is to avoid confusion and ensure understanding?
These local rules determine where you can legally operate your massage practice.
What are zoning regulations?
This principle helps therapists understand and maintain boundaries due to the natural power imbalance.
What is the power differential?
This type of debt is considered “good” because it contributes to future earning potential.
What is student loan debt?