This person's role is to process information that is received and deploy the closest, most appropriate field resource, based on the incident classification and priority.
What is a dispatcher?
100
The first 911 call was made in in this city in Alabama.
What is Haleyville?
100
These should be used in moderation to be considerate of those with allergies.
What are colognes and perfumes?
100
CAD
What is Computer-Aided Dispatch?
200
This is a conclusion which is drawn from our observations.
What is an inference?
200
This is defined as the successful simultaneous performance of two or more tasks by one individual.
What is multi-functional?
200
This police department was the first to use one-way radio communications.
Who is Detroit Police Department?
200
These should be clean and at an appropriate length for typing.
What are fingernails?
200
FIR
What is Field Investigation Report?
300
This type of thinking mainly aims to review the data/information we are presented with for relevance, patterns, trends, etc.
What is analytical thinking?
300
This can have a negative impact on the communications center and its personnel.
What is unplanned or excessive absenteeism?
300
The first two-way radio communications was implemented in this city.
What is Bayonne, New Jersey?
300
This may be required to fulfill absences.
What is mandatory overtime?
300
NENA
What is National Emergency Numbers Association?
400
This type of thinking aims to put data/information into a new or different context in order to generate alternative answers or solutions.
What is lateral thinking?
400
This can lead to mistakes.
What is complacency?
400
The enhanced 911 system as introduced here.
What is Orange County, FL?
400
Along with absenteeism, this also places a burden on co-workers and the work environment.
What is tardiness?
400
APCO
What is Association of Public Safety Communications Officials?
500
This is the type of reaction error that occurs when you pretend someone else said the statement and you denounce them for it.
What is straw man?
500
This is a structured process for managing the stress involved in a critical incident that may include group or individual debriefings where participants share experiences and emotions and are provided referrals if additional help is required.
What is CISM?
500
Enhanced 911 includes selective routing and transferring along with these two things.
What is ANI and ALI?
500
This can be defined as behavior and attitude patterns exhibiting standards and character marked with pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence.
What is professionalism?
500
This is a means of providing individuals with emergency services and temporary detention for mental health evaluation and treatment when required, either on a voluntary or involuntary basis.