Show:
Troubleshooting
Act Like A POC
(Bonus)
6 step Model
Troubleshooting Tools
Think like a Tech (Bonus)
100
When you run out of possible theories for the cause of a problem, what should you do?
Escalate the problem
100
Name 2 internal components you would clean with compressed air
Use compressed air to remove dust on: (1)RAM (2) adapter cards (3) expansion slots (4) fan
100
Event Viewer, Device Manager, Beep Codes, Error Messages Task Manager
What should you use to gather information from the computer?
100
Name 3 things that the EVENT VIEWER will record
(1) What problem occurred (2) Date and time of the problem (3) Severity of the problem (4) Source of the problem (5) Event ID number (6) Which user was logged in when the problem occurred
100
Power Supply problems are often caused by what 3 issues?
Power Supply problems are often caused by: (1) a faulty power supply (2) loose connections (3) inadequate wattage
200
What should you do before making any changes to the computer?
Perform a backup of critical data
200
What is the best room temperature range (in Fahrenheit and Celsius) for desktop computers?
Keep the room temperature between 45 to 90 degrees Fahrenheit (7 to 32 degrees Celsius)
200
1,2 3 and 4
What are steps that can be used together to save time on the phone?
200
What kind of information does the DEVICE MANAGER display?
The Device Manager displays all the devices that are configured on ?a computer
200
CPU and Memory problems are often caused by what 4 issues?
(1)faulty installations (2) incorrect BIOS settings (3) inadequate cooling and ventilation (4) compatibility issues
300
What should you do next after testing the theory to determine the cause?
Establish a plan of action to resolve the problem.
300
During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?
The RAM modules were not seated securely in the RAM slots.
300
During this step the POC would back up Configuration data
What is step 5?
300
Name 4 things that the TASK MANAGER is used for
(1) Use to close applications that have stopped responding (2) Use to monitor the performance of the CPU and virtual memory (3) Use to view all processes that are currently running (4) Use to view information about the network connections
300
What is the possible cause of a computer that will not boot or constantly locks up?
(1) CPU has overheated (2) CPU fan is failing (3) CPU has failed
400
Which one of the following items could be used to help establish a plan of action when resolving a computer problem? (1) multimeter (2) BIOS diagnostics (3) computer manual
(3) COMPUTER MANUAL (The "establish a plan of action to resolve the problem and implement the solution" step is where a technician has to do more research.)
400
Name 2 common computer problems that could cause a motherboard to short-circuit
(1) Loose case screws (2) Unseated adapter card
400
Parts Only
What is Step 6 of the Model
400
Name 4 common tools that are used when performing routine troubleshooting
(1) Event Viewer (2) Device Manager (3) BIOS Information (4) Diagnostic Tools
400
The clock on the computer does not keep the correct time. What are 3 probable causes?
(1) The CMOS battery may be loose (2) The CMOS battery may be failing
500
What are the six steps in the troubleshooting process? Gathering information (Customer View) Gathering information (Computer Data) Verify issues Try quick fix first Evaluate Problem/Implement Solution Closure or Parts & Tech
What are the six steps in the troubleshooting process?
500
Name 3 hardware preventive maintenance tasks
(1) Check the condition of components, cables, peripherals (2) Clean components/remove dust to reduce possible overheating (3) Repair or replace any component that shows signs of damage or excess wear (4) Check for and secure loose cables (5) Check that RAM modules and adapter cards are seated firmly in their slots
500
*Daily Double* The only step in which the customer is not actively involved
None
500
When troubleshooting, most computers emit ______ beep(s) to indicate that the system is booting properly.
Each BIOS manufacturer has a unique beep sequence, a combination of long and short beeps, for hardware failures. When troubleshooting, most computers emit 1 beep to indicate that the system is booting properly.
500
The computer does not display any video after installing a new PCIe video card. Name 3 probable causes.
(1) BIOS settings are set to use the built-in video (2) Cable is still connected to the built-in video (3) New video card is faulty