Geography
How many counties surround Spokane and what are their names?
7 - Lincoln, Stevens, Pend Oreille, Bonner, Kootenai, Benewah, Whitman
How many times do you have to verify an address on a Crime Check call?
Twice - once at the beginning and once at the end.
You can only use CAD approved abbreviations
True
What is SREC's mission statement?
Spokane Regional Emergency Communications gets the right resources to the right location with an uncompromising focus on responder and citizen safety.
What are three ways you can find another agencies phone number?
NENA, Police Locator, ORI Search in ACCESS
What 3 highways will WSP still handle inside Spokane City Limits?
i90, 195, NSC
Common places that are verified in CAD need to verified with the caller using the full address?
False - You can verify it with the name of the business and the street it's on (UNLESS it's not the only one).
What is the CAD approved appreciation for purple?
PLE
What buttons puts callers on a system hold and opens your line to receive another call?
MOVE TO PCA
What resources are you allowed to use if the CAD map is not showing updated information
Unlimited resources - Google, the green Spokane map book, rapidsos
If you are traveling EB on HWY 278, what county will you drive into?
What is the difference between CFS entries in an in progress call compared to a cold call?
In progress will be short bulleted entries
Cold calls can be more story-like / longer entries
What is the abbreviation for neighbor?
NEIGHB
When should computers be rebooted in the center?
Every Sunday night
Name 4 resources you can utilize if you are struggling mentally
Trainers/Mentors, Peer Support, CISM, EAP
What are the dispatch groups you could select when dispatching a call?
What does SW-AMADL mean and what is the end goal of using it for?
Situation, weapons, assault, medics, alcohol, drugs, location.
To determine responder and citizen safety.
What is the abbreviation for boyfriend?
BFRND
What is ACCESS used for?
If a caller is reporting a reckless driver headed WB at Trent / Freya - who do you dispatch the call to?
SPD
In the event SREC is declared as unsafe and expected to remain as such for ___ or more. Supervisors staff will implement the COOP plan.
1 hour
What is the abbreviation for intersection
INTX
What are the "3 T's in regards to the code of ethics
Teamwork, Technology, Training
Where do you find policies, procedures and guidelines and what is the difference between them?
Power DMS
Policy - set of rules that must be followed
Procedure - an outline of how something is done (could be altered on case by case basis)
Guide - A guideline to be used as a tool in conjunction with your judgement