What is the perception of or reaction to a situation that compromises the individual's ability to cope and function?
100
A hotline
What is crisis intervention and referral provided 24 hours a day, every day of the year, on a telephone line answered by qualified, trained staff members of volunteers.
100
Safety planning
What is a process to help an individual anticipate dangers and risks they may face and evaluate options to increase safety and decrease isolation.
100
Trauma
What is a distressing or disturbing event or series of events an individual or a group experiences or witnesses.
100
Empowerment
What is a process and outcome that allows marginalized individuals and groups opportunities to gain greater control over their lives and environment, acquire valued resources and basic rights, and achieve important life goals.
200
Crisis intervention
What are the interactions and activities performed over the telephone or in person by qualified, trained staff members or volunteers with an individual who is in crisis to stabilize emotions, clarify issues, and provide support and assistance to help explore options that can lead to the resolution of the individual's self-defined crisis and immediate needs?
200
Primary purpose of a hotline
What is to promote safety and reduce isolation.
200
Perpetrator-generated risks
What is injury, verbal attacks, and isolation
200
Potential impact of trauma
What is emotional, physical, cognitive, behavioral, or relational.
200
Goals of empowerment
What is Justice, autonomy, restoration, and safety.
300
Steps to help someone in crisis
What are Establishing rapport
Defining the problem
Exploring feelings
Exploring past coping
Exploring alternativesps to help someone in crisis?
300
A hotline is not for these purposes
What is to rescue or save individuals, training ground for new staff or volunteers, a way to screen individuals out of shelter and/or services
300
Life-generated risks
What is racial discrimination, inadequate response by a social institution, and mental health issues.
300
Trauma-informed
What is an approach to or level of care that recognizes and takes into consideration the varied impact trauma has on individuals, families, staff, and others.
300
Empowerment practice
What is a helping relationship that is participant driven.