Point Solutions
Call Handling
100

Why does Alight offer Point Solutions?

To provide resources that can assist and support clients and their employees to achieve retirement and heath goals

100

I'm going through a divorce and the court has ordered my husband to cover the children on his insurance plan.  What do I need to do?

What is Qualified Order Specialist Unit

200

How can Dependent Verification Services benefit our clients?

Helps manage health care expenses and operate in compliance with plan rules by confirming that dependents covered by a plan are valid and eligible

200

I received an email saying something about being audited to find out how many dependents I have.

What is Dependent Verification Services

300

How can Advocacy benefit our clients?

Provide employees with assistance with non-eligibility issues and resolve health care billing and insurance claims disputes

300

I recently had knee surgery, but the insurance company didn't pay for everything.  Now the hospital is trying to bill me for the anesthesia used during the surgery.

What is Advocacy

400

How can Claims and Appeals Management benefit our clients?

Reviews eligibility and enrollment rules in which a customer disagrees with a plan rule, application of that rule, or procedure.

400

I need to buy a new pair of glasses.  Can I pay for them with money from my flexible spending account?

What is Your Spending Account (YSA)