Show:
Openning and Arrival
Tellers
Platform
General Info
General Info
100
The Offical checks including traveler's checks visa gift cards and captured ATM CARDS are kept where over night??
What is The vault
100
What do we do with all cash, coin and teller stamps?
What is Keep them secured.
100
When someone calls and request a wire transfer over the phone what do we do?
What is Deny the request and let the customer know that they must come in to the branch.
100
When we are not near our computers and/ or stations what should we be doing with out cash drawers and computers?
What is Locking them
100
A customer comes in and makes a deposit for the last 3 days the deposits were 9,997.00 each time what is this called, and what do we do?
What is -Structured transactions, You would contact fill out a SIR
200
You come in on a Tuesday morning and see that the all clear signal is not set Where do you go?
What is Across the street to the parking lot of Sur Fine.
200
What are your teller cash drawer limits?
What is 3,000 top 4,000 middle 5,000 vault 12,000 all together
200
Before processing a wire transfer request what should we be doing?
What is Making sure clients are properly identified and making sure that they are not being scamed.
200
0000
What is What is the duress code for the pin pad
200
Where do you find that CRA File and show me what needs to be printed please!
What is Hands on
300
After you reach the parking lot of the safe spot who do you call?
What is Loss prevention, 911 and do NOT call the branch
300
Teller check cashing limits are?
What is 1,000 non-customers 2,000 customers
300
Before handing out a a Home Equity Kit we should be making sure the kit is what?
What is Complete and contain the proper disclosures.
300
Always keep these on you during the day while you are here and also when you are not at work they need to be secured?
What is Keys, combos and passwords.
300
Where do we find the FDIC Information for customers?
What is Show me where to go Contacting FDIC (www.FDIC.gov)
400
When you are arriving at the branch and doing your two loops around the branch what are you looking for?
What is Broken glass, Open doors, people moving around inside, unknown cars in the parking lot any thing out of the ordinary.
400
Someone comes in and wants to get a monatary instrument for over 3,000 and doesn't want to deposit the cash first, what needs to be done?
What is MIL (Monatary Instrument Log)
400
Does everyone know what their authority limits are?
What is Everyone must answer
400
These packets should be at every station and in every office. The include important information such as, robbery procedure, kidnap/ extortion response procedures,emergency signs, bomb threat procedures, fire procedure.... this is called what?
What is Emergency Response Kit
400
These tickets are used to create next day availibility for the following Official checks State / Local goverment checks and travelers checks on new accounts And these are kept with the ABM, BM and teller sup
What is Special orange deposit tickets
500
After you are the 1st person in the branch and you check all the rooms for safety, you go out and meet the other person, Where do you meet them?
What is At the end of the side walk.
500
A Customer comes in with 12,000 to be deposited in to an account when you ask for information for the CTR and they start to question you, what do you give them?
What is Its the law
500
Make sure the license matches with the sign in sheet and the service browser, have the customer sign the sign in sheet and you inital it and put the date. Take the customer in to the vault have them put their key in, you Put your key in take out the box give it to the customer and give them back their key. Take them to the room making sure that it is clear of anything, This is the procedure to doing what??
What is Letting someone in to their safety deposit Box
500
What are some things we do to deterr robberies?
What is No hats hoods and sunglass policy, lobby management, being aware of outside surrondings as well as inside, using names of customers.
500
Phising- This is the process of people calling you and saying that they need information related to your bank account and social or info related to your check card this is considered what?
What is A Scam (please name some other scams as well)