Scripting
A step in the design appointment used to uncover customer needs, wants, and values for a potential project
Discovery
The 4 finishes offered on most fixtures and accessories
Polished Chrome; Brushed Nickel; Oil Rubbed Bronze; Matte Black
The standard height of an ESE door
70 3/8"
Recommended cleaning solution for Signature Series Walls
Vinegar and Water
The parent company that BathWorks broke off from
HWC
To bring clarity to what is important to your customer and why it needs to be done.
Needs Verification
The 3 styles of Fixtures offered by BathWorks
Aperto; Riempi; Vazia
The 7 wall patterns available
Smooth; 6x24 Subway; Carved Stone; Herringbone; 3x6 Subway; 8x10; Random Stone
The BathWorks slogan
"Creating Smiles, One Home At A Time"
Height Difference between Standard Shower Pan and EZ Step Shower Pan
2"
The words that make up the "TTAIT List" acronym
Things That Are Important To
The width measurement in inches for the top of the bench seat
25"
Height(s) offered for our Soaker Tubs
17" or 19"
BathWorks Month & Year of Incorporation
June, 2020
True or False: The Operations team has the capability of removing and building walls, all while staying within the scope of a "1-day project"
False
The 4 Cornerstones of any successful home improvement project
1. Design
2. Product
3. Company
4. Affordability
Pulse Kauai
The 12 colors that make up the Signature Collection
Alabaster White; Platinum Grey; Quarry Topaz; Matte White; Sandshell Beige; Champagne Travertine; Midnight Storm; Sandstorm Marble; Seaside; Windstorm Marble; Crystal Frost; Savannah Cove;
Jacuzzi manufactures and ships materials from these 2 states
Illinois and Georgia
What texture of walls does Jacuzzi recommend not to bend?
Carved Stone
BathWorks and Jacuzzi 7 Step Design Process
1. Evaluate Client Needs and Expectations
2. Create Condition Report
3. Meet the Team
4. Explore Design Options
5. Present Budgetary Numbers
6. Discuss Next Steps
7. Introduction to Customer Care
4 trim color finishes in the Lifestyle Collection
Polished Chrome; Brushed Nickel; White; Matte Chrome
The 8 Colors that make up the Lifestyle Collection
Canyon; Terrazzo; Urban; Farm; Cotton; Linen; Latte; Earth
Name all 4 current members of the Customer Care Team
Don
Anna
Jenny
Kait
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Maya Angelou