That's a Clown Question, Bro!
Where is it illegal to frown at cows?
A. Australia
B. Canada
C. USA
D. UK
C. USA
What are we legally required to say any time we make a call?
We are required to inform them that the line is recorded. It does not have to be the entire OB statement. A simple "This is Mike from Store Escalations calling on a recorded line" will suffice.
True or False
If you see incorrect attendance on your schedule, should you wait until you get the attendance report from your TM to contest the time code?
False:
While we send out attendance reports to assist, attendance is ultimately your responsibility to report.
What movie did this famous line come from "You sit on a throne of lies!"
What is Elf. Buddy said that to the mall Santa
Michael is blinded and claims the sauce carries this Popular Restaurant
What is CFA
What did the ancient Romans use as mouthwash?
A. Saltwater
B. Vinegar
C. Wine
D. Urine
D. Urine ("throws up in mouth")
in Outlook, you are required to add the Oracle reference number in the subject line for all cases except what?
What is Western Union.
What should you do if you realize that your schedule on the spreadsheet is incorrect?
You will use the survey through feedbackally using the attendance option and then clearly explain in the final box what the error is on the schedule and what it should be.
Name the movie this quote came from - "I am serious... and don't call me Shirley."
What is Airplane
Where did American cheese originate from?
What is Switzerland
Which country has the most tornadoes by area?
A. USA
B. AUstralia
C. Canada
D. UK
D. UK
What is required in Oracle when resolving a ticket?
1. Response after phone call recapping conversation and stating you are resolving the ticket. Only time a phone call is not required here is if they sent a response asking to resolve because the issue is fixed.
2. At the top of every ticket there should be a private note. Remember that the final private note does not have to include the template - just a simple private note stating the issue is resolved according to POC and resolving ticket.
When you have a resolved issue that is listed on the NCR page what are you expected to do?
Enter the Actual Resolution Date and Highlight it Green.
Name the movie this famous quote came from - “I’m in a glass case of emotion!”
What is Anchorman: The Legend Of Ron Burgundy
What are the two most popular spices in the world?
What are pepper and mustard. If you guessed “salt,” you would be wrong because salt is not technically a spice, it’s a mineral.
Where would you find a car's prindle?
A. On the wheels
B. Behind the engine
C. Under the car
D. On the dashboard
D. On the dashboard
PRNDL (Park, Reverse, Neutral, Drive, and Low; pronounced and sometimes spelled prindle), a vehicle's gear shifter housing.
True or False:
When a ticket has been assigned to Home Office, if we have not received an answer from them in 72 hours we are to reach out to the leads distro.
False:
When a ticket has been assigned to Home Office, if we have not received an answer from them in 48 hours we shold then email the assigned contact via Outlook.
You had a VPN issue that started at 9am and ended at 10:15am. How would you code that in NICE?
Troubleshooting 9-9:30
SYS-W 9:30-10:15
Name the movie this quote came from - "We've got cows!"
What is Twister
What is the national dish of the United States?
Hamburger
In what state are cow toots monitored?
What is California ...
For Pest Cases - who should every escalation include friom the beginning?
Every escalation should include a manager along with the Pest Team distro in the initial outreach. These can be found under Store Other > Pest Management in OneNote or in the Pest Management SEE KB
Store calls in regarding their Reddy Ice machine maintenanced. What would the correct area be in Oracle?
This would fall under Store Escalations>Merchandise>D82
Name the movie this famous quote came from "Look, I know you’re just a reporter, but you used to be a person, right?”
What is Deep Impact
The top United States food consumption days are Christmas, Thanksgiving, and what day?
Super Bowl Sunday