Customer Service
The very first thing an you should do when greeting a patient.
What is smile?
Completed every 6 months and should be accompanied by a document.
What is a financial screening?
Given to patients during check in for dental services.
What is the dental encounter form?
The movement of a patient from one care setting to another, focusing on key components like medication safety, clear communication, and follow-up care.
What is Transition of care?
This alert expires after a certain age.
What is Code Cindy alert?
The action that shows a patient that you are fully focused and addressing their needs instead of interrupting.
What is active listening?
Part of chart that indicates a patients current status.
What is assigned insurance?
Collected from patience with DPPOs and self - pay patients before and sometimes again after a visit.
What is a copay?
A program that provides free vaccines to eligible children ages 18 and younger.
What is VFC?
This alert prompts you to outreach an interpretor.
What is the language alert?
Using this specific piece of information helps instantly personalize a interaction with a patient.
What is using a customers name?
Must be completed at every family planning visit?
What is the Family planning discount acknowledgment form.
You must call to determine the remaining visits for the calender year.
What is ADAP?
The level of charges billed dependent on the patients insurance/self-pay category.
What is assigned charge category?
This alert informs you when a patient is dually enrolled.
What is a Cody Cindy Peds/FP alert?
The required first step before placing any caller or patient on a temporary hold.
What is asking for permission?
When screening a patient, you are documenting your response in this area.
What is the structured field, or What is Billing notes?
When a patient needs a an additional fee after completing a procedure.
What is Dental 2?
When you terminate the insurance plan and place the patient as self pay.
What is the process for a patient with a high deductible?
These patients are not allowed to have telehealth visit.
What is No Telehealth - Provider Driven or No Telehealth Patient Driven?
A positive, alternative phrase to avoid saying a negative phrase.
What is professionalism?
Non payment of todays service.
What is a billing alert?
You review this prior to scheduling patients and charging for visits.
What is a Billing Alert?
The form a patient signs when paying for their copay using a credit card.
What is Credit Card Risk?
Placed after a patient receives a Community Agreement.
What is Code of Conduct Alert?