Patient Service Specialist Basics
This gets entered when the patient is below 18 years old.
HR Manager
Who is Danielle Gombas?
This is the acronym for RACE
What is Rescue, Alarm, Contain, Extinguish
This is done prior to a patient coming in for therapy services. It helps the PSS determine how much the patient will owe for their services.
What is verify benefits?
In 1969, this massive music festival in upstate New York defined an era of peace, love, and rock and roll.
What is Woodstock?
A patient's spouse calls and wants to speak to you about their schedule. You check this to make sure you can speak to them.
What is the billing disclosure?
Marketing Coordinator/Insurance Analyst
Who is Quetcy Vazquez?
This is the acronym for PASS
In 1982, this iconic Spielberg film featured a homesick alien with a glowing finger and a love for Reese’s Pieces.
What is E.T. the Extra-Terrestrial?
This federal regulation requires of patient health information.
What is HIPAA?
Centralized Scheduling Supervisor
Who is Yamile Villamil?
I should not answer with this phrase when Joint Commission asks me a question.
What is "I don't know"?
In The Princess Diaries, Mia Thermopolis finds out that she is the crown princess of this (fictional) country.
What is Genovia?
When a patient cannot attend their scheduled visit, the PSS performs this task.
What is rescheduling an appointment?
Vice President of Kessler Rehabilitation Center
Who is Pat Judd
Besides wearing Kessler uniform (scrubs tops, polos, fleece with proper branding and black pants), this must be worn on a daily basis.
What is nametag?
The start of the 1977 Star Wars movie informed us it all happened “a long time ago in” this place?
What is a galaxy far, far away?
This professional skill helps ensure effective communication with patients and coworkers.
What is Vital Communications?
President, Hospital Outpatient Based Services
Who is Bill Anastassatos?
A document that allows an individual to plan ahead for health care decisions in the event of loss of decision making capacity.
What is Advanced Directive? (The patient will be informed that advanced directives will not be honored in the outpatient setting)
These forms are used when submitting for authorization for an auto claim.
What are Attending Provider Treatment Plan (APTP), 21 Day Letter, RX, initial evaluation and plan of care.
Ice Spice & this singer whose fans are called Barbz are fittingly on the Barbie soundtrack with “Barbie World”
Who is Nicki Minaj?