TEAMWORK MAKES THE DREAM WORK
Who should SAs communicate with to ensure fast table turns?
The Updater/ Host
When are you required to wash your hands during your shift?
Before starting work, after using the restroom, after touching your face, after eating, and after handling trash.
Which cleaning supply must SAs refill and place on the speed rail in the alley during closing?
Cleaning bottles
What is our mission statement?
Legendary food, Legendary Service
What does the H stand for in service with heart?
Hello — Friendly, Fun, Energetic. FRIENDLIST SAs IN TOWN!!!!!!!!!!!!
What should you do if you see a guest looking around or confused?
Approach them with a smile and ask if they need assistance.
Why is it unsafe to double-stack glassware in a bus tub?
It increases the risk of breakage and injury due to sticking, scratching, or weakening the glass.
Name one task involving trash that SAs must do during opening and one during closing
Put out trash cans. Closing: Empty all trash cans.
What is G.R.O.W.?
GUEST RIGHT OF WAY
What does the R stand for in service with heart?
Respond — Kind, Courteous, Respectful
List three examples of proactive teamwork that support FOH success.
mmmmm interseting...
Pre-bussing empty dishes, changing bus tubs , and restocking glassware without being asked
What is the proper way to dispose of broken glass?
Use a broom and dustpan to collect the glass and place it in a designated broken glass container.
What is the purpose of rotating glassware during closing duties?
To prevent breakage and ensure even wear.
What does 10-4 Mean?
smile at a guest within 10 feet and speak within 4 feet
What should you say if you don’t know the answer to a guest’s question?
"That’s a great question, I’ll find out for you right away," then follow up.
What are two reasons to assist another SA or Server without being asked?
To ensure team flow and deliver legendary service through urgency and unity
What is the full process for maintaining sanitized table areas during a rush?
Use a clean towel, sanitize it regularly, clean menus, bottles, seats (in that order), wipe under the table, dry all surfaces, and inspect for any leftover items or messes before seating the next guest.
What should SAs put on the floor before guest arrive?
Floor mats
What is RAS?
What are some signs to look out for?
RESPONSIBLE ALCOHOL AWARENESS
Slurred speech,Heavy, red, or glassy eyes » Loud, obnoxious, aggressive behavior » Picking fights » Sudden mood swings » Overly friendly » Weaving or staggering » Complaining about drinks or food after consuming several beverages » Switching to stronger, different, or larger alcoholic drinks » Saying odd or irrational things
If you see a guest showing signs of intoxication or you believe a guest appears to be intoxicated, notify a Manager right away. Never serve alcohol to a guest who is or appears to be intoxicated
How should you respond to guest needs to embody the "Respond" portion of HEART?
Be kind, courteous, and respectful, move with urgency, and say things like “Absolutely” or “My pleasure.”
What’s a respectful way to support the DMO during a busy shift?
Stack dishes neatly, pre-clear food into trash, and thank them for their help.
What should you do if glass breaks near the ice bin?
Burn the ice, replace it with clean ice, and discard any nearby drinks.
List four closing duties related to cleaning and restocking that SAs must complete before leaving.
Empty all trash cans, change linen bags, sweep dish area, restock and rotate glassware, restock bar ice, fill cleaning bottles, and take bus tubs to dish.
Who is the founder of Bubbas 33? A.K.A who is bubba?
Kent Taylor
What combination of HEART behaviors ensures a memorable guest experience?
Greet warmly (Hello), anticipate needs (Engage), stay alert and attentive (Arrive), respond quickly and respectfully (Respond), and give a grateful farewell (Thank You). ALL OF THEM!!!!!!!!