AS400
What screen can you update delivery dates
What is screen #24 or 5, select order then F14
What credit code do you enter for customer shorted product?
What is I05- Quantity Short/ Not STC/Inventory verified
What credit code do you use when Driver reconciled incorrectly/Invoice did not match BOL
What is M01-N03 -Reconciling Error (DC serviced out of)
When covering what is the first and last thing you need to set up
What is change phone to your name.
What are the steps when a customer is asking for a customer convenience return request?
What is make sure they have pictures of the lot codes on the cases they are requesting to return, bring up their invoice information on the AS400 (33 Screen) then pull up the return request form in the "Most Used forms" fill the information out on the form and send it to the ISCM for approval with the pictures.
Once approved create a return in the (39 screen) and send the RA information to the customer.
What screen can you find information on why an item was cut for a customer?
What is screen 17, then select 2
What credit code do you enter when a Sample case is already approved to pull from customer inventory?
What is ABBS- Approved by supplier
What credit code do you enter when Customer return does not meet $200 threshold?
What is Y50- Below Threshold < $200 not picked up
What AS400 screen do you need to check and make sure is cleaned out multiple times on a Deadline day?
What is the Hold File - 31 screen
Who do you need to get approval for a late add if it is any day after deadline?
Who is Dispatch from the DC your customer is serviced out of.
(If it is same day as deadline you would need to reach out to Routing.)
Also make sure you fill out the Late Add Quick Part so you have all the information needed for the request.
What screen can you change order types? (pending, CPU, Regular)
What is screen 23 or 5 then select order and hit F13
What credit code do you enter when Customer Received Damage Product?
What is J02- Damaged Product/Destroyed or
J05- Damage (only) Product/Picked Up
What credit code do you enter when Wrong Product Received?
What is H01- Warehouse sent wrong product/Picked Up
When orders are on Credit hold when can you reach out to the "Blue Screen" team?
What is 1 hour before Deadline is called.
Who do you send Proprietary requests to?
Who is the Margin Analyst and the ISCM
What is some of the reasons to check screen 5 during Deadline?
What is making sure there are no pending orders, temp minimums, overweight orders, over cube orders, and temp moves.
What credit code do you enter for Recalls?
What is R02-Recalled/Item Destroyed or
R05-Recalled/Item Picked Up
What credit code do you enter when Crediting Freight only on invoices?
What is C05-Crediting Customer for Shipping or Fulfillment Charges
What are a couple priority emails that need to be sent out before Deadlines?
What is Special order item cuts, 350% emails, Customer add-on requests and PO orders.
Who do you send COA Requests to?
Who is the COARequests@dotfoods.com
What screen can you update PO updates/changes
What is screen 36, enter order # select # 7
What credit code do you enter when a customer gets charged incorrect pricing?
What is A01: CSR missed price, promo, or entered incorrectly
What credit code do you enter when a customer is Billed incorrectly for a catch weight item
K04-Catch Weight Entered Incorrectly/Case Quantity correct
What are a couple things you need to make sure are done before Deadlines are called?
What is clean out your EDI/OCR Category, Build Trucks, Enter DTI notes (51 Screen) and Do Temp Moves
Who do you send Manual Override Requests too?
Who is manualoverride@dotfoods.com and CC ARBilling@dotfoods.com if the override is for a Billing Only. Make sure you fill out the Manual override quick part before sending.