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This classic card game pits you against a real dealer, aiming to hit 21 without going over.
What is Live Blackjack?
These 15 minute intervals are when we should be logging into our programs, reading emails, entering payroll hours among other tasks.
What is pre/post Shift Prep?
The Grey Cup is awarded annually to the champions of this league.
What is the Canadian Football League (CFL)?
This knowledge article type is used when something urgent occurs and will often have direction for agents.
What is an Event?
This is the most important email you should read during your pre-shift prep.
What is the Daily Recap?
This sports website allows players to create their betslip and take their QR code to a retailer for purchase.
What is Proline?
This email is sent out by Amber to let us know what important events, promotions, or other need to know information. Reading these emails when returning from days off is crucial to stay up to date.
What is the Daily Recap?
To utilize this bonus, players must add a qualifying bet to their slip and select it prior to confirming the bet.
What is a Bonus Bet?
This knowledge article is used as a starting point for when a player calls in with an SD ticket number.
What is PlayNow Live Casino: Game Difficulties?
This is the number of correct, completed cases required for an Ops Escalation during an event.
What are 5?
This is where players can log in to see their account history, membership tier status, and learn about BCLC promotions.
This email is sent out on a weekly basis with tips and tricks to help oneself.
What is the Wellbeing Wednesday email?
This major sporting event in February draws in millions of dollars in sports wagers each year.
What is the Super Bowl?
If a lottery retailer or casino employee contact customer support by mistake, this Knowledge Article provides direction as where those calls should be routed.
What is Corporate: Calls/Emails From Service Providers/Lottery Retailers
Agents have the ability to adjust a player's Weekly Deposit Limit up to this amount only as a one time goodwill gesture.
What is $120.00
If you have a question about how PlayNow works, this is the first place you should check.
What is the Help and FAQ section?
This is the name of the replacement of Openbet
What is Amalko?
The error message "Some of your picks cannot be combined in a parlay. Please adjust your bet." Means this.
What is a related or correlated bet?
This is the Knowledge Article to be used when someone wishes to purchase Bingo Supplies.
What is "How do I get Bingo sheets & supplies for my location or charity organization?"
This Daily / Weekly limit should never be touched by agents, Team Leads, or Investigators.
What are the Time Limits?
This non-legal binding document is helpful when several coworkers all wish to participate in a Lottery Pool.
What is the Group Play Agreement Form.
This is the location as to where the Shift Premium Table lives.
Where is SharePoint?
Also acceptable - Where is within Heather's email? OR Where is Lessonly?
This dispatch queue handles all things related to Bet Back Bonus inquires, Pools, or when a player questions their betting limits as a whole.
Who is eGaming Sports non-users?
This object embedded within a Knowledge Article allows for discussion, questions to be asked, or suggesting edits.
What is Chatter?
Withdrawals of this amount, regardless of the status, can never be cancelled.
What is $10,000 or above?