Open The Vault
All Systems Go!
Systematics
Which Vector is the Right Vector?
Picking DASYs
100

This is where you'll find the Employee Database

The Vault > Quick Links

100

Not sure how to change a customer's telephone PIN? Use this system to find step-by-step instructions.

DASY

100

CSS is unavailable and you need to place a stop payment on a check. What screen should you navigate to in Host?

IM30

100

Check [on-us or off-us] scanned for wrong amount in a deposit

Encoding Error

100

DASY Article _____ tell us how to authenticate a customer with a purged account.

PR2608

200

It's time to request your 2024 PTO but you forgot how to use Verint. Where can you find a job aid with steps for requesting PTO?

The Vault > Resource Pages > Central Ops

200

STOP! Before you file a claim on that ach debit that posted today, check this screen in Systematics to make sure it's not a CCD coded transaction.

EFT1 aka PEP+

200

A debit memo posted yesterday - which screen could you refer to for a description of the debit?

IMI2

200

Savings Withdrawal did not post

Missing Item

200

DASY Article _____ shows you where to find a customer's eStatement enrollment code.

PR977

300

"Can you hear me now? Good!" Customers have started to complain that they are unable to hear you - where can you find a guide with troubleshooting steps?

The Vault > Resource Pages > Technology Resources

300

Will purchased two official checks yesterday and mailed them to the respective payees; however, he misplaced the customer copy. He's calling to confirm the payee that was printed on the 1st check - which system will show us that?

WebView / Check Image Viewer
300

I need a new debit card ASAP! Which Host screen would you use to complete the request?

AM00

300

Check posted twice to customer’s account.

Item Posted Twice

300

Go to DASY Article ____ when a customer tells you that they're recording the call.

PR2726

400

A former Investors customer is calling to dispute a charge that posted to their checking account prior to conversion. Where can you find the steps for submitting the dispute?

The Vault > Investors Bank Conversion Hub > Fraud & Claims

400

Last week, Wendy requested that we mail her copies of the last 5 years of bank statements; however, they have no been received. Where can we check the status of the request?

Vector Resolve

400

What is the command to access the Savings Account inquiry screen?

STI1

400

Signature Card copy

Miscellaneous Inquiry

400

DASY Article ____ has a list of phone numbers that the bank uses when making outbound calls.

RES510
500

Where is PinDrop training located on The Vault?

Resource Pages

500

Finally! Jerome is ready to pay off and close his commercial line of credit and is asking for a formal payoff letter. Where would you submit this request?

AFS

500

Tax Time! You'll navigate to this screen to find prior year's interest earned on a MMA.

AINQ

500

Deposit ticket and deposit item copies

Deposit Reconstruction

500

Want to know if you can change a customer's account from a checking product to a savings product? Check out this DASY article.

PR1100