Cash Advance
What is the retention for cash advance slips?
13 months
How many new account packets must you have premade?
One
When are you allowed to complete the monthly instant issue audit?
Outside of business hours.
*If completed at end of day, machine must be balanced first.
What stamp must be used on a copy of a Death Certificate?
Administrative Use Only
Cash Advance slips require the expiration date of the ID. Which format(s) is/are acceptable?
a) 3/16/27
b) 03/16/27
c) 3/16/2027
d) 03/16/2027
All are acceptable
What disclosures must be in a new account packet?
1. Deposit Account Agreement
2. Checking Brochure
2a. Choice Tiers Sales Flyer
3. Savings Brochure
4. CD Brochure
Reject cards must be documented in 2 places. What are the 2 places you would see a reject card listed?
Instant Issue Debit Card Log
Balance Sheet
The coin machine was not used on a Saturday, and a balance was completed at end of day. On Monday, the branch decides to audit the machine since no transactions took place. Is this a valid audit?
No
A customer is stopping by to pick up a copy of his statement. What must be completed?
Items Held for Pick Up Log
True or False: All cash advance slips must be signed by the customer
False
Business of the Month Displays: Display cannot include a _ _ _ _ _ _ _ OR _ _ _ _ items on display.
drawing
sell
What are the 2 types of reject cards?
1) Machine Rejects
2) QA Rejects
What is wrong with this scenario: Branch closes at 5 pm and does not have any appointments after 3:30. They balance instant issue under dual control at 3:56.
Balancing of the machine did not occur at END of day
Where do you upload your Branch Audit Tracking Forms at the end of each month?
SharePoint Library
List 4 pieces of information that must be documented on a cash advance slip.
1. Cardholder's ID type, number and expiration date
2. Phone number
3. Address
4. Name
Community Boards: Which of the following is not allowed to be posted.
1) Accounting or Tax Preparation Services
2) Vendors or Providers of Real Estate Services
3) Community Fundraising Events
2) Vendors or Providers of Real Estate Services
When are you allowed to use the "delete" button in Entust?
Must be authorized by BSS. If authorized, View Details screen should be attached to end of day balance sheet
True or False: Cashbox 16 was signed into in error. The colleague quickly realized the error and signed out within 30 seconds. A dual count of the drawer does not need to be completed because they signed out within 5 minutes and no transactions took place
FALSE
What are 2 ways that a cash advance transaction can fail a BBQA test?
• Total of individual slips doesn't match batch total
• Slip is not signed by customer (if required)
• Expiration date is not valid
• PIN was entered
Your branch has decided to do a Customer Appreciation Giveaway. What 2 disclosures must be used or on display?
1) Associated Bank Register to Win form
2) Sweepstakes Verification & Agreement
If Entrust is down, how would you go about completing end of day balancing?
Open card machine with key. Count all blank cards.
Utilize balance sheet from SOS Manual. Retain Balance sheet in Binder 1
Next day, balancing must be completed in Entrust prior to issuing any cards.
Which cash drawers must be rebalanced if they are signed into after end of day balancing?
Vault, Coin, TCR