Plans And Pricing
What plan comes with Safety and Security, and wifi?
Onstar One
What is your Call Type and Intent for a Manual Enrollment call?
Onboarding, Enrollment
What Brand has the Tahoe, Malibu, and Silverado
Chevrolet
If you are not able to go through the enrollment flow for your welcome call that is in set up what can you do?
BBWC flow and unit configuration through action launcher
When was Teleperformance founded?
1978
This package is for members who no long have the OnStar hardware equipped but still want safety services?
Guardian
What is your Call Type and Intent for a Reactivation call?
Onboarding, Enrollment
Buick
If the owner is not present and another person is calling in to set up their account for them can we enroll?
NO
How many locations does Teleperformance have worldwide?
65
What bundled package contains Super Cruise?
Onstar One Super Cruise
How do you resend TCPS
Action Launcher, TCPS, Resend TCPS, Manage
What are the 2 main sales lines in General Motors?
BBWC, Provisioning
Can a member enroll their account if they do not have an email address?
NO
The motto of Teleperformance is what?
'Transforming Passion into Excellence'
What package includes in vehicle apps, and remote commands?
How to send a signal for a vehicle?
Action Launcher, Unit Configuration
What brand has the Sierra, Acadia, terrian
GMC
If the vin does not populate when a call comes through how are you able to search it?
From the top search box at the top of OneCrm
Who founded Teleperformance
Daniel Julien
What plan contains connected access?
None(Its free!)
What should your Origin always be?
Blue Button Key Press
What is the process called when a member does not want anything to do with OnStar?
Decline Services
What is the alternative package to sell if the member is not receiving terms and conditions?
Onstar Protect
What is Lashai's Favorite TV show?
Stranger Things