Chapter 1:
Credibility
Credibility
Which action will help a manager establish a sense of caring?
a. holding regular meetings to ask about employee concerns
b. setting clear and measurable goals for each employee
c. taking a course in making teams function more efficiently
d. assigning people to projects without their input
e. encouraging people to use the pronouns "I" and "me" in communication
a. holding regular meetings to ask about employee concerns
_______ is the process of interpreting messages from others into meaning.
a. Decoding
b. Encoding
c. Translating
d. Filtering
e. Communicating
a. Decoding
Bill writes in a Slack message, "We should target low income households ($300000 and below) with this product." What is wrong with this statement?
a. It is not specific.
b. It is not accurate.
c. It contains weak action verbs.
d. It is too short.
e. It does not grab the reader's attention.
b. It is not accurate.
George receives an email from a corporation. The email begins with, "What's up, Greg?" then proceeds to introduce its product offerings. The corporation signs off the email by providing contact information in case George wants to learn more. What is wrong with this email?
a. The salutation is not appropriate.
b. George and the corporation do not have a pre-established relationship, so the corporation should call or visit his office in person first.
c. The corporation did not attach specific product information to the email.
d. The body paragraph is not appropriate.
e. The closing is not appropriate.
a. The salutation is not appropriate.
Your resume should tell a story of...
a. the value you can provide to a company.
b. your personal interests.
c. everything you have learned and done in your previous job.
d. your educational accomplishments.
e. why you want to leave your current organization.
a. the value you can provide to a company.
What is true about competence in the workplace?
a. It has grown less important in the post-trust era.
b. It is most often evaluated by one's track record of achievements.
c. It is innate and cannot be gained through experience.
d. It increases when individuals focus on connecting with others.
e. It depends mainly on the ability to build a sense of community.
b. It is most often evaluated by one's track record of achievements.
Which statement is an example of psychological noise?
a. Brad's coworker does not understand what he tells her because an ambulance is driving by.
b. Brad's coworker does not understand his meaning when he uses sales jargon.
c. Brad's coworker does not understand what he tells her because she is hungry.
d. Brad's coworker dismisses his product suggestions because she thinks he is incompetent.
e. Brad's coworker does not remember what he tells her because she is tired.
d. Brad's coworker dismisses his product suggestions because she thinks he is incompetent.
Which two of the following is not a way to achieve completeness in a business message?
a. Being specific
b. Being accurate
c. Providing all relevant information
d. Being as brief as possible
e. Incorporating non-verbal cues
d. Being as brief as possible & e. Incorporating non-verbal cues
Diego writes an email to a client about bicycle specifications. He attaches the specs, includes a salutation, body paragraph, and signs the email "Diego." What did Diego forget to do?
a. Include all relevant information
b. Include an email signature
c. Include a date
d. Include his phone number
e. Include read receipts
b. Include an email signature
Which section is considered optional in a resume?
a. education
b. work experience
c. name block
d. qualification summary
e. contact information
d. qualification summary
Safeguarding proprietary information and avoiding misuse of company assets are two aspects of...
a. the post-trust era.
b. transparency.
c. character.
d. credibility.
e. business ethics.
e. business ethics.
_______ noise occurs when communicators apply different meanings to the same words or phrases.
a. Psychological
b. Physical
c. Semantic
d. Cognitive
e. Physiological
c. Semantic
Maria's resume includes her work experience at Target. She includes a bulleted point that states: "Got employee of the month." What is wrong with this point?
a. Focuses on a task, rather than an accomplishment
b. Focuses on a responsibility, rather than an accomplishment
c. Uses weak action verbs.
d. Doesn't include information about the employer.
e. Nothing. This bullet is fine.
c. Uses weak action verbs.
Bob sends an email to a client and includes a greeting, product information, and appropriate email signature. However, the email is riddled with grammatical and spelling errors. Which of the following are consequences of this error?
a. It affects his perceived character.
b. It affects his perceived caring.
c. It affects his perceived competence.
d. It affects his perceived emotional intelligence.
e. it affects his credibility.
c. It affects his perceived competence. & e. it affects his credibility.
Nala wants to list an unpaid internship on her resume. In what section should she list it?
a. education
b. work experience
c. professional associations
d. personal information
e. certifications and licensure
b. work experience
Bryan's boss told him that he needs to demonstrate more competence on the job. What action will help him to do so?
a. taking on fewer projects at one time
b. asking co-workers what their needs are
c. working independently and not consulting others
d. hiding his mistakes from his team members
e. setting specific work goals and achieving them
e. setting specific work goals and achieving them
Joe sends a text to Sarah asking how she is. Sarah texts back, "I'm fine," intending to communicate that she is in fact not fine. Joe understands this message to mean that she is okay. What might have caused this misunderstanding?
a. External noise
b. Internal noise
c. Message medium
d. Language differences
c. Message medium
Pablo's cover letter discusses his previous work experience and education, then closes with plans to follow up about an interview. What is Pablo missing?
a. Professionalism
b. Credentials
c. Specific information about the employer/job
d. Relevant questions for the employer
e. Request(s) for more information
c. Specific information about the employer/job
Teresa needs to communicate with many people in her department, but it is not necessary for everyone to receive the message at the same time. Which channel is the best tool for her to use?
a. a videoconference
b. an email
c. a phone conversation
d. a conference call
e. a webinar
b. an email
Alec's job application has a cover letter and resume. The cover letter has three paragraphs targeted to the job he is applying for. The resume has a name block, a list of work experience, a list of professional associations and licensure, and a list of personal references. What necessary component has Alec forgotten to include?
a. family information
b. demographic details
c. educational background
d. information about high school
e. an objectives statement
c. educational background
Which communication technique shows that someone has a team orientation?
a. discussing only positives rather than focusing on negatives
b. being open and transparent about the company's confidential matters
c. using the FAIR test to evaluate what other people say
d. using the pronouns "you" and "we" to discuss goals and needs
e. keeping personal motivations hidden in the workplace
d. using the pronouns "you" and "we" to discuss goals and needs
Allen does not send a good morning text to Sophia, his girlfriend, because he was out late the night before. Sophia interprets this to mean that Allen does not care about her. The meaning Sophia ascribes to this message (in this case, a lack of message) is not what Allen intended to...
a. encode and send.
b. receive and decode.
c. encode and receive.
d. decode and send.
a. encode and send.
John's resume includes his work experience at a pizza shop. One bulleted item he has included is "Worked at the cash register." What is wrong with this item?
a. It's too short.
b. It's not relevant to the job he's applying for.
c. It doesn't include an action verb.
d. It focuses on a task, rather than an accomplishment.
e. It focuses on a responsibility, rather a duty.
d. It focuses on a task, rather than an accomplishment.
Since email is not considered a form of rich communication, it is not appropriate for...
a. fact-based messages.
b. group communication.
c. sensitive messages.
d. routine messages.
e. task-oriented communication.
c. sensitive messages.
Sheela arrived for her first interview with Cullen, Inc. fifteen minutes early, wearing a dress blouse and a business skirt. During the interview, she mentioned a successful marketing plan she implemented in her current job. She expressed gratitude for the opportunity her current employer gave her. She mentioned what her current salary was and said she hoped to make 15-20% more at the prospective employer. After the interview, she sent a thank-you note to the manager who interviewed her. What did Sheela do wrong?
a. She bragged too much.
b. Mentioning her current employer was inappropriate.
c. Sending a thank-you note was inappropriate.
d. She should not have brought up salary.
e. She dressed too provocatively.
d. She should not have brought up salary.