Can't Have That In Here
Scenario: You are coming back to class when you see someone standing outside the building right by the doors. They are holding what appears to be insomnia cookies. You are walking up and swipe into the building. As you are walking in you notice the person holding the cookies is trying to come in right after you. You do not know this person.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Tailgating/Unsupervised Guests
-Do not let them in
-Explain the policy
-If you feel unsafe, call UCDPD and/or RDoC
-Ensure door is not propped open
Scenario: You are heading back from a lounge shift and upon arriving at your room, one of your residents is knocking at your door. They share with you that there has been (what they perceive to be) excessive noise coming from the next room over. However, they have not reported it to you prior to this interaction with them as they are fearful of retaliation.
What is the policy violation (if any)? How would you respond?
Alleged Policy Violation: Noise/Disturbances,
RA Response:
Check to see if the noise is sustained and can be heard from 3 doors down.
If so, knock on the door and ask them to quiet down and document the situation.
Check-in with the resident of concern
Inform the resident of proper ways to report noise in the moment
I.e. calling the ASD, Finding a CA on call, confronting the resident if they are comfortable
Offer a potential mediation between the the rooms
Submit an Advocate Report
Scenario: You are in your room when your resident knocks on the door. They say they are worried they have bed bugs because they have had multiple bites on their legs and they googled it and it looks like it.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: No policy violation
-Inform the resident to submit a service request
-Ask clarifying questions to help with the report: How long has this been happening? Have you seen any bugs? Are the other residents of the space also getting bit?, Have you spent a lot of time in other rooms? Are they having similar problems?
-Tell the resident and their roommates to stay in their room and that someone will be by to check their room. Do NOT offer a temp space or give a timeline.
-Do NOT confirm that these are bed bugs!
-Inform your RD
-Submit an advocate report
Scenario: You are talking to Room 10 on your floor, helping them fill out their roommate agreement for the year. You are almost done and when you ask if there are any other final points to add, Resident A states that Resident B needs to microwave their food downstairs because their “ethnic” food makes the room smell funny.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: No policy violation
-Remind the residents the microwave is shared and that certain foods cannot be excluded unless everyone in the room agrees.
-If there is a medical reason, have the student go through the RD and Student Disability Services for an accommodation.
-Have a candid conversation with the resident on how that comment may make a resident feel and how it can be interpreted and how it can hurt the space.
-Submit an advocate
Scenario: You are going to your lounge hours when you notice your resident is sleeping in the lounge. You know they had been studying in the lounge earlier today and probably fell asleep.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Lounge
-Wake the resident up (do not touch the resident)
-If the resident in not responsive, call UCD PD
-If UCD PD is called, call RDoC
-Ask them why they are sleeping there
-Follow up if related to another issue (like a roommate conflict)
-If they are not a resident, call RDoC for further advice
-Explain the policy
-Submit advocate report
Scenario: You are about to walk out of the building to lunch when you see your resident walking into the building. You greet them and ask them how their day is. As they are talking you realize they are holding a cat in their hand. They have never owned a cat to your knowledge prior to this.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Pets/Service Animals
-Ask if the animal is a service animal required for a disability. If the answer is yes, you can ask what work or task the animal has been trained to do.
-If the answer is yes to both, the RA should ask if the service animal is registered to live on campus, and contact the RDOC and/or contact their RD depending on work hours to see if this animal is registered to be in the building.
-If the answer is no for both, the RA can ask if their animal is registered to live in housing and the RA should call the RDOC and/or contact their RD depending on work hours to see if this animal is registered to be in the building.
-If the animal is not registered to live on campus the student may be asked to remove the animal until they go through Student Disability Center Accommodations
-Submit advocate report
-Bonus points: if they can guess the two animals that can be a service animal:
Scenario: A room on your floor is asking if they can have a temporary space. They share with you that their third roommate has had a few incidents throughout the quarter where they have been sleepwalking and occasionally yelling in their sleep. They say that this has been waking them up, causing them a lack of sleep. Additionally, they share that when the sleepwalking occurs, they wake up to the door being dead bolted.
What is the policy violation (if any)? How would you respond?
Alleged Policy Violation: None
RA Response:
Offer the residents that have the concerns support
Would they like an attempted roommate mediation?
Do they just want you to meet with the resident of concern?
Don’t make any promises for a temp space/new space until you touch base with RD
Inform your RD/RD on call
Call Health 34
Submit an Advocate Report
Scenario: You are rounding with your partner and when you enter the laundry room you notice that the laundry room has flooded and that there is one machine in particular that seems to be causing the issue. Your RA rounding partner says they already submitted the service request and that you should finish rounding.
What is the policy violation (if there is one)? How do you respond?
Policy Violation No policy violation
-Submit a request via the laundry machine (not a service request). The same goes for the mini fridges in the residents’ rooms.
-Call the AHA to have them help with the flood, they determine if they should call up for more help.
-Put up Out of Order Signs, and caution wet signs
-Document the situation via Advocate
-Let the RDOC know
Scenario: You are in your room when your resident knocks on the door. They state that someone has been writing on their whiteboard “Go back to where you came from” everyday for the past week. They said that normally they erase it because they thought maybe it was a friend joking with them but that today they wrote in permanent marker on their door and they do not know what to do. They know they mentioned they were an international student to their friend, but they don’t think their friend would do this.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Harassment, Vandalism
-Take a picture of the vandalism
-Service request/AHA
-Call the RDOC - potential temp space do not offer it yourself
-Call UCDPD if the RDOC and resident state they should
-Offer resources such as HDAPP
-Talk to the resident and offer support
-submit advocate report
-HDAPP
-Talk to the resident and offer support
-submit advocate report
-Call UCDPD if the RDOC and resident state they should
Scenario: You are heading to the bathroom when you notice a person who you have not seen on the floor wandering around looking a little lost. You greet them and introduce yourself as the RA of the floor. The person then tells you that they are Resident Aggie’s Mother and need to find them because they have not messaged them back. You know Resident Aggie lives on this floor.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Unattended Guest, potentially Tailgating
-You would escort them out of the building. No guests can be in the building without their host. They can call their resident. If they insist on waiting somewhere they can wait at the ASD (depending on hours).
-Do NOT disclose any information. Do not even confirm Resident Aggie lives there.
-Offer to call the RDOC
-Ask them to call UCDPD for a Welfare Check
-Submit an advocate report
Scenario: You are rounding with your on-call partner and notice a group of residents that are smoking marijuana in the stairwell. When they realize that you are approaching, they decide to run from the scene.
What is the policy violation (if any)? How would you respond?
Alleged Policy Violation: Drugs, Smoking, False Information/ Non-Compliance,
RA Response:
Do not choose to run after the residents or put yourself in harms way
If needed (i.e. if there is any evidence of burning) call up to RD on Call and Fire
Submit an Advocate Report (information only)
Follow-up with your RD about any community response (if recurring issue)
Scenario: You receive a call from a resident sharing that they had $200 in cash in their backpack in their room and somehow it went missing. You notice that the resident seems stressed and is panicking. They believe that it was potentially one of their two roommates.
What is the policy violation (if any)? How would you respond?
Policy Violation: Theft
RA Response:
Gather as much factual information from the resident as possible
Inform them that you will be submitting a report to document the alleged behavior
Encourage them to call UCD PD if they would like to submit a police report
Explain what next steps look like and how a Student Housing and Dining Services staff member will be in contact with them
Validate their feelings and experience. Don’t assume it was a roommate.
Scenario: You are rounding with your RA rounding partner when you hear an alarm going off. You both approach the sound and see it is from a broken exit sign on your floor. Your resident approaches you and says they saw who did it.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Vandalism
-Call AHA about alarm
-Call the RDOC
-Talk to student, take down information for advocate report (submit advocate report)
Scenario: You are heading out to class when you see your resident heading into the building. They have cuts and bruises all over and they stop you and ask you if you have any bandaids. You ask why, and they tell you they fell off their bike on their way back from class.
What is the policy violation (if there is one)? How do you respond?
No policy violation
-You cannot give residents any kind of medical aid (band-aids including)
-ask the resident if they have hit their head, if so, call EMTs to be evaluated
-if not, but they still want to be evaluated, you can call health 34
-If they are bleeding heavily or anything looks remotely wrong always be cautious and call EMTs for evaluations just in case
-call the RDOC
Scenario: You are in your room when you get a knock on your door. You answer the door and your resident is there and they seem distressed. They say they were taking a shower and they looked down and saw a phone recording them. They yelled at whoever it was and they ran out the bathroom so your resident did not get to see who it was.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Videotaping/ Camera Usage
-Call the RDOC
-Support the resident
-UDPD if the resident is interested in reporting situation
-Title IX
-HDAPP
-Remember you are not an investigator, but you do document the situation
-Submit Advocate report
Scenario: You receive a call from a CA regarding a resident who was sitting on the bathroom floor intoxicated and was unresponsive but still breathing. They had no other individuals with them at the time of the call - so details are limited.
What is the policy violation (if any)? How would you respond?
Alleged policy violations: Alcohol
RA Response:
Immediately call 911
Call up to the RD on call
Submit an Advocate report
Reminder you do not have to stay and take care of the resident if they are not transported. Neither you or a roommate need to take responsibility for that.
Scenario: During a lounge shift, a resident runs to you and says that there are currently 3 individuals in the hallway who started verbally arguing as they were exiting the elevator. The resident witnessed one of the residents shove and punch another resident. The third resident seems to be trying to break up the fight. You decide to go into the hallway, and you see one of the residents laying on the floor and the other supporting them.
What is the policy violation (if any)? How would you respond?
Alleged policy violations: Disruptive Behavior, Noise, disturbances, Physical Assault
RA Response:
Call 911 immediately, do not try to intervene for your own security
Call up to the RDoC
Submit an Advocate Report
Follow up with any community members who may have witnessed the situation
Scenario: You are rounding with your RA Rounding partner when you see that in the staircase there are multiple cigarette butts and ash everywhere. There appears to be no one around.
What is the policy violation (if there is one)? How do you respond?
Smoking/Fire Safety
-Call fire department to report cold fire
-Call RDOC
-submit an advocate
-Submit service request for cigarette butts and ash
Scenario: You are walking to the bathroom when you see a scooter being charged in the lounge. No one is in the lounge. Your resident Aggie is riding their electric scooter down the hallway. They get off as soon as they see you and immediately tell you that the scooter charging is not theirs, it belongs to Resident Davis.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: Scooters
-Submit an advocate for Resident Aggie for riding their scooter and explain the impacts it can have on custodial, facilities, and their community. It can be dangerous
-Find Davis and submit an advocate for them for charging the scooter, explain the policy.
-If you can’t find Resident Davis, take the scooter to the ASD.
Scenario: You are doing an Aggie chat with one of your residents in their room when they tell you they have been feeling really worried about their roommate. They said they have not seen their roommate for over 4 days now and that they have been texting them every day these past 4 days with no response.
What is the policy violation (if there is one)? How do you respond?
Policy Violation: None
-Gather information about the missing resident and the resident you are speaking to
-Call the RDoC
-Potentially encourage resident to call UCD PD to report the missing resident or do so yourself if instructed by the RDOC
-Submit an advocate