Service Cloud
What platform does Service Cloud work on?
Salesforce
What is the record for someone's work assignment in ER called?
A match page
Who is the head of the US payroll team?
Sonya Hawkins
Who is the head of the Workforce Experience Team?
What is the new texting platform called that replaced Sense?
360 SMS
How long is the period of time between the Resolved and Closed case statuses?
48 hours
What do you do to a match when someone is separated/terminated?
End the match
Who is the President of BCF?
Kunal Gill
Imran, Pearl, Joe, Khaila, Eli
What is Imran's favorite type of chai?
Irani Chai
What is the first stop in Service Cloud for a new case when it is submitted?
Where is a resource's contact information located?
The candidate page
Who is in the Office of the CFO?
Jami Hubbard, Bradley Carrico, Sonya Hawkins
What are the 2 teams that work in Service Cloud for WFx called?
Triage and Escalations
What is Pearl's dog's name?
Chester
What are 4 email addresses that will create cases when they receive a message?
Support, SupportCenter, AccentureCare, AccentureSupport, Support-India, Invoice, Compliance, ElevanceCare
A change request
Who is the head of the WFx team at the GCC?
What are 3 of the many things that the WFx team is responsible for?
Onboarding new contractors, updating ADP for existing contractors, client audits, running background checks, sending out missing BITS timesheet reminders, sending out agreements, Accenture equipment returns, India payroll assistance, US payroll assistance, etc.
What is Matt's dog's name?
Doja Dog
What is the support phone number?
844-467-7300
What ATS is replacing eRecruit by the end of the year?
Asymbl
Who manages compliance?
India - Manoj
US - Janice, Beth, Pearl
How many different locations has the India Office had?
4 - First was in Ameerpet (Small Apartment)>Second was in Gachibowli (small office)>Third was in Kukatpally little large>Fourth is in Hi-Tech City (GCC)
What does IT stand for?
Information Technology