Cheques
Duress Alarm Code
001482
What document must you provide a customer when issuing a new access card?
And what must you say to them
Easy Access Customer Confirmation (EACC)
Provide ATM,POS,CNP and hold code
All credit cards have a fee rebate for the first year
FALSE - Aeroplan Privilege does not
Where is the emergency location
Pioneer Gas Station and Hudco
What must you disclose to customer when applied or increased credit card limit?
What is the form name?
All interest rates
Date when interest accrues/grace period
Non interest fees
Minimum payments
Accepting Pre approved Credit Card Offer Form
You cannot reject someone's $100 when depositing a cheque and if going on hold
FALSE - you can reject if you have reasonable grounds to do so
Double endorsed
Stale dated
Not issued in CAD dollars
Cheques issued in institution outside of Canada
Fraudulent purposes
Where is the emergency red handbook
On top managers credenza
Where do you go to update contact and privacy information
C3 contact preferences or CIF MCCP
You can remove a Non TD customer from the Call List
TRUE
Enterprise Do Not Call System
CVS - Eligibility
Cheque is min. $10,0000 (CAD or USD)
Payable to the registered name on deposit account
Must be issued from a business account
Must originate in Canada or USA
Appropriate hold is lodged
Robbery procedure
Stay calm
Point over to where you're going (CRU), mention you need an under-ride, touch next person's elbow, walk over together
Enter F12, dispense $200, put real money with decoy in ziplock bag, give and walk away
Leave note as it is, tell manager, walk to the back
Where do you go to request customer's information if requested
PIAR (td.piar@td.com) personal information access request
You can accept double endorsed cheques
TRUE