Bank Bribery
When received by an employee what needs to be less than $20.00? (unless approved by their Supervisor.)
Amount of a gift/prize that an employee can keep
When is Chexsystems/Qualifile required to be run?
Answer: For a New Member or a New Checking account
Is personal use of BCSCU computers prohibited?
Answer: No, but personal use must be done sparingly as to not interfere with service
What monetary action could result in Termination?
If an employee fails to report receiving a gift/prize in excess of $20.00
What database do you document a phone call about a lost wallet or suspicious phone call?
Answer: Access database—Red Flag Log
What two perquisites are required when downloading files for credit union purposes?
Answer: Permission from CEO and virus scan of files before opening
When are employees expected to act in an ethically & honest fashion?
Whenever representing the Credit Union.
What is the purpose of Red Flag Rules?
Answer: To identify, protect and prevent identity theft
Using social media on a work computer is acceptable?
Answer: No, unless authorized by Management
When can an employee gift/prize be raffled off as a CU Gift for Kids Fundraiser?
If deemed by Supervisor or Board that it is not suitable for the employee and the donor cannot be found.
Name a BCSCU form that has Red Flag verification?
Answer/Examples: Address Change form, Lost/Stolen Card form, New Account Opening Checklist, Unsecure Limit Worksheet-for loans
When is it acceptable to watch online videos at work?
Answer: Credit Union related videos, such as training webinars or any videos on our website are acceptable to watch
What action is required if receiving a gift/prize more than once in a 90 day period?
Must be reported to their Supervisor
Someone has reported ID Theft over the phone, to verify the authenticity of the member you should?
Answer: Use non-standard questions
True or False: You can delete emails from members once you have finished helping them?
False: Member emails should be put into a Members folder in your email and kept