S
What is the process of acquiring or obtaining Generation Supply for PECO customers called?
Procurement
What does a kWh (kilowatt-hour) measure?
The total amount of electricity used over a specific time
What does the Customer Charge cover?
Cost of billing,
Cost of meter reading,
Cost of equipment and maintenance
What type of service do most GS customers have?
Primary Service
Which tool can be used to provide you with more detailed information on usage?
Uplight
What is a key difference between single phase and polyphase (3-phase) service?
Polyphase service always has an additional wire to maintain continuous current flow
What is the main purpose of a Transformer Rated (T-Rated) Meter?
To reduce the amount of electricity before it flows through the meter
What information should be included to answer "How" when documenting a commercial bill explanation?
The outcome for the call
What is the minimum demand for PD and HT customers?
25 KW
What is the minimum number of accounts a customer must have to be eligible for Summary Billing?
5
Which department monitors and resolves High Bill Disputes?
Customer Relations
What does a Power Factor (PF) of 1 indicate?
100% Efficiency
What is the maximum demand for devices eligible for Rate TL-CL?
1.2 KW
If a rate change occurs during a billing period, how are charges calculated?
By prorating charges based on the number of days each rate was in effect
When processing a dispute related to Meter Mix-Up, you must inform the customer that there is a ____-day investigation timeframe.
30
What is the primary function of the Master Account in a Summary Billing setup?
To consolidate billing for linked accounts
What could cause supplier charges from a previous month to appear on the current bill?
Delayed supplier charges
What is required if a caller does not want the RS rate at a premise where it already exists?
A Service and Meter application must be submitted
To be eligible for virtual metering aggregation, the individual accounts must ________________ and meters must be within two miles of the host’s property line and within PECO’s service territory.
Be in the same name
What is the timeframe for the technician’s appointment to investigate foreign wiring disputes?
7am–3pm, Monday through Friday
What type of meter setup allows a single device to measure both energy usage and excess generation?
One bi-directional meter
What is the purpose of the Gas Migration Rider?
To recover purchased gas costs (PGC) from customers who switch to a Natural Gas Supplier (NGS)
What is net usage in a customer's net metering bill?
Electricity supplied by PECO minus electricity generated by the customer
Who should handle disputes related to foreign wiring/piping, meter mix-up, or rate changes for GS Primary, HT, PD, TSF/TSI, and TCS rates?
Large Commercial Services (LCS)
What email address should be used to request adding or removing accounts from a Summary Bill?
PECOBilling-LCSRequests@exeloncorp.com