Default
Alternate
Callouts
Morning Huddle
100

What is your source of truth for the default?

What is the renewal packet?

100

How many alternate packages should the admin see for review?

What is 3?

100

What does "hide default survey flow ff" at the top of hippo tell you as a BD?

What is this group will be default only?

100
What is priority 1 when all build work is complete?

What is licensing?

200

How do you remove a ghost plan from the default?

What is by setting no successor?

200

What kind of plan does an ER need to offer to add an HSA?

What is a HDHP?

200

Where can you see if a group has class-based contributions (CBC)?

What is hippo overview page pills?

200

Who do you need to CC when emailing for a sick day?

What is Kelly & WFM@gusto.com?

300

How are premiums determined for an age-banded group?

What is by the age of the enrollee at time of enrollment?

300

What are 2 requirements when building alternate package?

What is 3 alts, the group qualifies for each package, a base plan is marked if their CS it tied to a base?

300

If a group has OOS EEs, what state is used to add plans to alt packages?

What is group HQ state?

300

How should the address question of the "note@" TE be answered?

What is match/mismatch?

400

What is the textexpander you'd use to note a composite rating structure for an ER?

What is "comp@"?

400

When building an alternate package with a new carrier (carrier switch), what is the best practice on plans you add?

What is adding plans as close to their current offerings as possible?

400

If a group's address does not match between hippo & renewal packet, what do you do?

What is send to OB PRE & block the group?

400

If an ER says "no" they do not want to add an HSA in their survey, can you add HDHPs in alts?

What is yes, with the HDHP TE?

500

Who are the 6 CA carriers you can build without a renewal packet attached to the SFDC opportunity?

What is CoveredCal, Anthem, Blue Shield, CalChoice, Kaiser, & UHC?

500

If an ER answers "yes" to this survey question, they are happy with their current carrier.

What is "No- we like our carrier?"

500

What are the steps to viewing an employee's waiver?

What is

  1. Click employee tab in hippo

  2. Filter by those that are eligible for benefits

  3. Click on the EE name to open their benefit page

  4. Click on the active year renewal (type source, Generic OE)

  5. Hover over the ? next to the LOC in question to review their waiver

500

What are INF plans and when do we use these?

What is infertility rider plans and only when requested by the ER?