BDC AUTONATION

FILL IN THE BLANK

100

_______ ASSISTANCE 

ROADSIDE 

200

_________ GUIDE

MAINTENANCE WARRANTY ?

300

DENT ________

PROTECTION

400

CALL _____

SCRIPT

500

___________SKILLS

SOFT

POP-UP

100

The name of the store shows up this many times on the pop up. 

2

200

This is the formal name for the pop up. 

KNOWLEDGE BASE TOOL

300

The customer's previous mileage shows on the pop up. True or False

FALSE

400

You do not need to double check any warranty on the pop up.

FALSE

500

This is the color of the Create Task Button

Pink

Acronym

100

BDC

BUSINESS DEVELOPMENT CENTER

200

AN

AUTONATION!

300

VCP

VEHICLE CARE PLAN

400

VPP

VEHICLE PROTECTION PLAN

500

CDJR

CHRYSLER DODGE JEEP RAM

METRICS

100

THIS IS THE MINIMUM CALL SCORE FOR DOMESTIC/IMPORT 

85%

200

THIS IS WHAT THE AVERAGE HOLD TIME SUPPOSED TO BE AT

1 MINUTE

300

THIS IS THE AVERAGE HANDLE TIME FOR DOMESTIC/IMPORT 

4 MINUTES 

400

THE AMOUNT OF SECONDS YOU HAVE BEFORE YOU MISS A CALL

NONE ITS AUTO ANSWER 

500

THIS IS THE EXPECTED NOT READY PERCENTAGE

12%

RANDOM

100

THE AI NAME

ANA

200

THE AMOUNT OF BDC MANAGERS

1

300

REIGNING TEAM OF THE MONTH

EJ

400

This is is the theme day for Friday

JERSEY DAY 

500

THE AMOUNT OF BDC SUPERVISORS

6. NEIDEL, NANCY, EJ, DORA, BRENNA, AYMARA