Rebuttals
You don’t have to buy anything today, that’s absolutely fine! We can just gather facts and information from each other today. How does that sound?
What is Research?
This status needs contacted every day for the first 14 days, then every 3 days afterwards.
What is 31 Days Phone Contact?
12 month/12,000 miles, 2 oil changes, 2 tire rotations, and Lifetime PA inspections are a part of this.
What is Certified Maintenance?
A vehicle in this step is ready to take home RIGHT NOW.
What is Front Line?
Yellow or red, these little triangles signify an event in a lead.
What is an alert?
I would never expect you to purchase a vehicle from us if I couldn’t get you the best deal possible, okay?!
What is Price?
This status needs contacted every day, twice a day, for 30 days.
What is 31 Days Phone No Contact?
Another way to determine credit, with no impact to the customer's credit score.
What is a Soft Pull?
A vehicle in this step is being used by staff and would not be available to test drive currently.
What is VBC Drivers?
Under 15 minutes is the goal for this metric.
What is Response Times?
It sounds like you’ve had a bad experience. I am so sorry you had to go through that. I can personally assure you, that is not how we do business at Bob Ruth Ford.
What is I Hate Car Salesmen?
This status has NO BDC rep interaction until the day AFTER the lead is put in it.
What is 24 HOUR BUCKET?
4 different types of this include: Least Expensive, Flexible Dates, Guaranteed Dates, and Exact Date.
What is Shipping?
A vehicle in this step has sold, but not yet been delivered.
What is Pending Sale?
The dashboard, the leads tab, and your tasks page are examples of __
What are places to find new leads?
We actually work with over 40 different lenders, so getting you approved shouldn’t be as difficult as you think!
What is Credit?
This bucket is not according to lead age or contact, but what KIND of vehicle is in the lead.
What is Bargain Hill?
This department assists with bringing in the exact vehicle a customer may be looking for.
What is VBC?
A vehicle in this step just became part of our inventory and is getting cleaned up for frontline.
What is Incoming Detail?
This AI tool is built into the CRM and tells you customer insights like what vehicles they are interested in, their trade information, and how close they are to purchasing.
What is a Buying Signal?
Awesome! By working with me right now, I can expedite your car buying experience, and cut your time physically at the dealership in half!
What is Convenience?
This status is for leads that have scheduled proposals, appointments, or TOs.
What is Sales Floor Transfer?
Another 3 letter acronym, VIP is our _____
What is VPP?
A vehicle in this status means that we are selling the vehicle FOR someone else--the vehicle does not belong to the dealership.
What is Consignment?
You should not have any of these by the end of your shift, as they take 48 hours to get there.
What are Overdue Tasks?