When you do things in an average way vs. doing your own personal best or going above and beyond.
What is the meaning of Relative vs.Mastery?
100
Specific, Measurable, Attainable, Relevant, Time
What does S.M.A.R.T. stand for?
100
Important and urgent
On the Time Matrix, what types of tasks or duties falls into Quadrant I?
100
Sender, Message, Receiver (Audience)
All communication can be broken up into 3 parts. What are they?
100
It is a calibrated balance and comparison from one counterpart to another that measures inputs vs. outputs.
What is Adam's Equity Theory?
200
Honesty is truthfulness and freedom from deceit. Integrity is having strong moral principles and doing the right thing when no one is watching. *You can have honesty without integrity, but you can't have integrity without honesty.
What is the difference between Honesty vs. Integrity?
200
Command, Consult, Vote, Consensus
What are the 4 methods of Decision Making?
200
Important and NOT urgent
On the Time Matrix, what types of tasks or duties fall into Quadrant II?
200
Decide, Delete, Do, Delegate
What are the 4 D's for Decision Making when it comes to sorting your e-mail?
200
Air, Food, Water, Shelter, Warmth, Sleep, etc.
When considering Maslow's Hierarchy of Needs, give examples of needs that biological and physiological.
300
Responsibility is a duty to deal with something or having control. Accountability is an obligation or willingness to accept responsibility and account for one's actions. *You can be responsible without being accountable, but you can't be accountable without being responsible.
What is the difference between Responsibility vs. Accountability?
300
Dominance
What is the cornerstone principle of the "D" behavior style?
300
High level preheating for patients and for raising the teams Dental I.Q.
What is the purpose of the Treatment Planning for Predictability Form?
300
20%
When considering the "Coaching Out vs. Coaching Up" discussion, what percent of the work force are considered "Low Performers"?
300
New Patient V.A.L.U.E. Form
What is the FIRST link in the 12 Links?
400
Abandoning your title, leading by example, rolling up your sleeves and pitching in. Acknowledging and appreciating the success of your team.
What is Servant Leadership?
400
Influence
What is the cornerstone principle of the I behavior style?
400
98%
What is the Thrive % Goal for Collection to GP Net Production?
400
60%
When considering the "Coaching Out vs. Coaching Up" discussion, what percent of the work force are considered "Middle Performers"?
400
3
How many patient transfers are in the 12 links?
500
Sherlocking
What is the Level 2 Listening Technique called?
500
Conscious Competence
What is the second stage in the Stages of Learning?
500
7%
What is the Thrive % for Lab Fees?
500
Unfreeze (create the right environment)
What is the First step in the Conceptual Change Model?