Booked Correctly?
Customer wants Swedish massage. K-Ville/Burlington
What is therapeutic?
Customer prefers 50 min. service.
What is premier/balance membership?
Customer asks for therapeutic massage with deep tissue
What is balance signature?
Customer approaches the desk
What is friendly greeting and how may I help?
Customer wants Swedish massage. Greensboro
What is rebalancing or energizing?
Customer books complete bikini wax
What is the complete membership?
Customer complains of leg and back pain
What is pain management?
Customer approaches desk after service.
How was your service Mr./Miss customer?
Customer wants deep tissue.
What is balance signature?
Customer enjoys 80 min. hot stone massage
What is the ultimate or wellness membership?
Customer wants full body massage for tired legs and feet
What is therapeutic/rebalancing with 30 min. reflexology add-on?
Spa has been open for 2 hours with multiple customers
What is time to check locker rooms and relaxation areas for cleanliness and supplies?
Customer has neck and back pain.
What is pain management?
Customer books only brow waxing
What is none?
Customer with dry skin wants facial
What is Clarins moisture replenisher or pure hydration?
Customer's first visit to spa
What is the time for walking to locker room and quick tour?
Customer wants relaxation with heat therapy.
What is hot stone massage?
Customer books premier facial, classic/beautiful hands manicure, and rebalancing/therapeutic massage
What is premier/balance membership?
Customer requests facial but has many black heads
What is premier facial with additional extraction?
Multiple coworkers are surrounding front desk
What is use your spa voice and professional behavior?